England: EYFS
3.1  – 3.8

Safeguarding and promoting the welfare of children, for the sake of this policy is defined as:

  • Protecting children from maltreatment
  • Preventing the impairment of children’s health or development
  • Ensuring that children are growing up in circumstances consistent with the provision of safe and effective care
  • Taking action to enable all children to have the best outcomes.

(Definition taken from the HM Government document ‘Working together to safeguard children 2013’).

We support the children within our care, protect them from maltreatment and have robust procedures in place to prevent the impairment of children’s health and development. Safeguarding is a much wider subject than the elements covered within this single child protection policy, therefore this document should be used in conjunction with the other nursery policies and procedures.

At Tring Park Day Nursery we will work with children, parents, external agencies and the community to ensure the welfare and safety of children and to give them the very best start in life. Children have the right to be treated with respect and to be safe from any abuse in whatever form.

To this end we will:
Create an environment to encourage children to develop a positive self-image
Encourage children to develop a sense of independence and autonomy in a way that is appropriate to their age and stage of development
Provide a safe and secure environment for all children
Always listen to children.

Our nursery has a clear commitment to protecting children and promoting welfare.  Should anyone believe that this policy is not being upheld, it is their duty to report the matter to the attention of the nursery manager at the earliest opportunity.

The legal framework for this policy is based on:
Safeguarding Vulnerable Groups Act (2006).

Practitioners have a duty to protect and promote the welfare of children. Due to the many hours of care we are providing, staff will often be the first people to sense that there is a problem. They may well be the first people in whom children confide about abuse. The nursery has a duty to be aware that abuse does occur in our society.

This statement lays out the procedures that will be followed if we have any reason to believe that a child in our care is subject to welfare issues including physical, sexual, emotional abuse or neglect.

Our prime responsibility is the welfare and well-being of all children in our care.  As such we believe we have a duty to the children, parents and staff to act quickly and responsibly in any instance that may come to our attention. All staff will work as part of a multi-agency team where needed in the best interests of the child.

The nursery aims to:

  • Ensure that children are never placed at risk while in the charge of nursery staff
  • Ensure that confidentiality is maintained at all times
  • Ensure that all staff are trained to understand the safeguarding policy and procedure, are alert to identify possible signs of abuse, understand what is meant by child protection and are aware of the different ways in which children can be harmed including by other children i.e. bullying, discriminatory behaviour
  • Ensure that all staff are familiar and updated regularly with child protection issues and procedures
  • Ensure parents are fully aware of child protection policies and procedures when they register with the nursery and are kept informed of all updates when they occur
  • Keep the child at the centre of all we do
  • Regularly review and update this policy with staff and parents where appropriate.

Children will be supported by offering reassurance, comfort and sensitive interactions. Activities will be devised according to individual circumstances to enable children to develop confidence within their peer group.

Contact telephone numbers
Ofsted – 08456 404040
Hertfordshire Safeguarding Children’s Board – 01992 555077
Hertfordshire children’s services – 01438 737355
Hertfordshire Authority Designated Officer – 01992 555420

Types of abuse
Abuse and neglect are forms of maltreatment of a child. Somebody may abuse or neglect a child by harming them, or by failing to act to prevent harm. Children may be abused within a family, institution, or community setting by those known to them or a stranger. This could be an adult or adults, another child or children.

The signs and indicators listed below may not necessarily indicate that a child has been abused, but will help us to recognise that something may be wrong, especially if a child shows a number of these symptoms or any of them to a marked degree.

Physical abuse
Action needs to be taken if staff have reason to believe that there has been a physical injury to a child, including deliberate poisoning; where there is definite knowledge, or reasonable suspicion that the injury was inflicted or knowingly not prevented. These symptoms may include bruising or injuries in an area that is not usual for a child, e.g. fleshy parts of the arms and legs, back, wrists, ankles and face.

Many children will have cuts and grazes from normal childhood injuries – these should also be logged and discussed with the nursery manager or room leader.

Children and babies may be abused physically through shaking or throwing. Other injuries may include burns or scalds. These are not usual childhood injuries and should always be logged and discussed with the nursery manager


  • All signs of marks/injuries to a child, when they come into nursery or occur during time at the nursery, will be recorded as soon as noticed by a staff member
  • The incident will be discussed with the parent at the earliest opportunity
  • Such discussions will be recorded and the parent will have access to such records
  • If there appear to be any queries regarding the injury, the Local Safeguarding Children’s Board (LSCB) in the local authority will be notified.

Fabricated illness
This is also a type of physical abuse. This is where a child is presented with an illness that is fabricated by the adult carer. The carer may seek out unnecessary medical treatment or investigation. The signs may include a carer exaggerating a real illness or symptoms, complete fabrication of symptoms or inducing physical illness e.g. through poisoning, starvation, inappropriate diet. This may also be presented through false allegations of abuse or encouraging the child to appear disabled or ill to obtain unnecessary treatment or specialist support.

Sexual abuse
Action needs be taken under this heading if the staff member has witnessed occasion(s) where a child indicated sexual activity through words, play, drawing, had an excessive pre-occupation with sexual matters, or had an inappropriate knowledge of adult sexual behaviour or language. This may include acting out sexual activity on dolls/toys or in the role play area with their peers, drawing pictures that are inappropriate for a child, talking about sexual activities or using sexual language or words. The child may become worried when their clothes are removed, e.g. for nappy changes.

The physical symptoms may include genital trauma, discharge, and bruises between the legs or signs of a sexually transmitted disease (STD). Emotional symptoms could include a distinct change in a child’s behaviour. They may be withdrawn or overly extroverted and outgoing. They may withdraw away from a particular adult and become distressed if they reach out for them, but they may also be particularly clingy to a potential abuser so all symptoms and signs should be looked at together and assessed as a whole.

If a child starts to talk openly to an adult about abuse they may be experiencing; the procedure stated later in this document under ‘recording abuse suspicions’ will be followed.


  • The adult should reassure the child and listen without interrupting if the child wishes to talk
  • The observed instances will be detailed in a confidential report
  • The observed instances will be reported to the nursery manager
  • The matter will be referred to LSCB in the local authority.

Emotional abuse
Action should be taken under this heading if the staff member has reason to believe that there is a severe, adverse effect on the behaviour and emotional development of a child, caused by persistent or severe ill treatment or rejection.

This may include extremes of discipline where a child is shouted at or put down on a consistent basis, lack of emotional attachment by a parent, or it may include parents or carers placing inappropriate age or developmental expectations upon them. Emotional abuse may also be imposed through the child witnessing domestic abuse and alcohol and drug misuse by adults caring for them.

The child is likely to show extremes of emotion with this type of abuse. This may include shying away from an adult who is abusing them, becoming withdrawn, aggressive or clingy in order to receive their love and attention. This type of abuse is harder to identify as the child is not likely to show any physical signs.


  • The concern should be discussed with the *nursery manager/*room supervisor/*registered person
  • The concern will be discussed with the parent
  • Such discussions will be recorded and the parent will have access to such records
  • A Common Assessment Framework (CAF) may need to be completed (England only)
  • If there appear to be any queries regarding the circumstances, the matter will be referred to the LSCB in the local authority.

Action should be taken under this heading if the staff member has reason to believe that there has been persistent or severe neglect of a child (for example, by exposure to any kind of danger, including cold and starvation and failure to seek medical treatment when required on behalf of the child), which results in serious impairment of the child’s health or development, including failure to thrive.
Signs may include a child persistently arriving at nursery unwashed or unkempt, wearing clothes that are too small (especially shoes that may restrict the child’s growth or hurt them), arriving at nursery in the same nappy they went home in or a child having an illness that is not being addressed by the parent. A child may also be persistently hungry if a parent is withholding food or not providing enough for a child’s needs.

Neglect may also be shown through emotional signs, e.g. a child may not be receiving the attention they need at home and may crave love and support at nursery. They may be clingy and emotional. In addition, neglect may occur through pregnancy as a result of maternal substance abuse.


  • The concern will be discussed with the parent
  • Such discussions will be recorded and the parent will have access to such records
  • A CAF may need to be completed (England only)
  • If there appear to be any queries regarding the circumstances the LSCB in the local authority will be notified.

Indicators of child abuse

  • Failure to thrive and meet developmental milestones
  • Fearful or withdrawn tendencies
  • Aggressive behaviour
  • Unexplained injuries to a child or conflicting reports from parents or staff
  • Repeated injuries
  • Unaddressed illnesses or injuries.

Recording suspicions of abuse and disclosures
Staff should make an objective record (supported by the nursery manager or Designated Safeguarding Co-ordinator (DSCO)) of any observation or disclosure and include:

  • Child’s name
  • Child’s address
  • Age of the child and date of birth
  • Date and time of the observation or the disclosure
  • Exact words spoken by the child
  • Exact position and type of injuries or marks seen
  • Exact observation of an incident including any other witnesses
  • Name of the person to whom the concern was reported, with date and time; and the names of any other person present at the time.
  • Any discussion held with the parent(s) (where deemed appropriate).

These records should be signed by the person reporting this and the manager, dated and kept in a separate confidential file.

If a child starts to talk to an adult about potential abuse it is important not to promise the child complete confidentiality. This promise cannot be kept. It is vital that the child is allowed to talk openly and disclosure is not forced or words put into the child’s mouth. As soon as possible after the disclosure it is vital details are logged down accurately.

It may be thought necessary that through discussion with all concerned the matter needs to be raised with the LSCB and Ofsted, and/or a Common Assessment Framework (CAF) needs to be initiated (England only). Staff involved may be asked to supply details of any information/concerns they have with regard to a child. The nursery expects all members of staff to co-operate with the LSCB and Ofsted in any way necessary to ensure the safety of the children.

Staff must not make any comments either publicly or in private about a parent’s or staff’s supposed or actual behaviour.

Staffing and volunteering
It is the policy of the nursery to provide a secure and safe environment for all children. The nursery will therefore not allow an adult to be left alone with a child who has not received their enhanced Disclosure and Barring Service (DBS)/CRB clearance.

All staff will attend child protection training and receive initial basic child protection training during their induction period. This will include the procedures for spotting signs and behaviours of abuse and abusers, recording and reporting concerns and creating a safe and secure environment for the children in the nursery.

We have a named person within the nursery that takes lead responsibility for safeguarding and co-ordinates child protection and welfare issues. The nursery DSCO undertakes specific training and receives regular updates to developments within this field.

The Designated Safeguarding Co-ordinator’s (DSCO) at the nursery are:
1) Christina Chennells
2) Rebecca Donoghue

  • We provide adequate and appropriate staffing resources to meet the needs of children
  • Applicants for posts within the nursery are clearly informed that the positions are exempt from the Rehabilitation of Offenders Act 1974. Candidates are informed of the need to carry out checks before posts can be confirmed. Where applications are rejected because of information that has been disclosed, applicants have the right to know and to challenge incorrect information
  • We recheck the suitability of all adults working or volunteering with children, including anything in their private life or medical background that may affect their suitability to care for the children. This is done annually with existing staff.
  • We abide by Ofsted requirements in respect of references and suitability checks for staff and volunteers, to ensure that no disqualified person or unfit person works at the nursery or has access to the children
  • We ensure we receive at least two written references BEFORE a new member of staff commences employment with us
  • All students will have enhanced DBS checks conducted on them before their placement starts
  • Volunteers, including students, do not work unsupervised
  • We abide by the Safeguarding Vulnerable Groups Act (2006) requirements in respect of any person who is dismissed from our employment, or resigns in circumstances that would otherwise have lead to dismissal for reasons of child protection concern
  • We have procedures for recording the details of visitors to the nursery and take security steps to ensure that we have control over who comes into the nursery, so that no unauthorised person has unsupervised access to the children
  • All contractors/external workers will be enhanced DBS checked and the manager will request this before allowing them access to the nursery. All visitors/contractors will still be accompanied whilst on the premises, especially when in the areas the children use
  • All staff have access to a whistleblowing policy which will enable them to share any concerns that may arise about their colleagues in an appropriate manner
  • All staff will receive regular supervision meetings where opportunities will be made available to discuss child protection training and any needs for further support
  • The deployment of staff within the nursery allows for constant supervision and support. Where children need to spend time away from the rest of the group, the door will be left ajar or other safeguards will be placed into action to ensure the safety of the child and the adult.

Informing parents
Parents are normally the first point of contact. If a suspicion of abuse is recorded, parents are informed at the same time as the report is made, except where the guidance of the LSCB does not allow this. This will usually be the case where the parent or family member is the likely abuser, or where a child may be endangered by this disclosure. In these cases the investigating officers will inform parents.

All suspicions, enquiries and external investigations are kept confidential and shared only with those who need to know.  Any information is shared under the guidance of the LSCB.

Support to families
The nursery takes every step in its power to build up trusting and supportive relations among families, staff and volunteers within the nursery
The nursery continues to welcome the child and the family whilst enquiries are being made in relation to abuse in the home situation. Parents and families will be treated with respect in a non-judgmental manner whilst any external investigations are carried out in the best interests of the child
Confidential records kept on a child are shared with the child’s parents or those who have parental responsibility for the child, only if appropriate under the guidance of the LSCB with the proviso that the care and safety of the child is paramount. We will do all in our power to support and work with the child’s family.

Employees or volunteers of the nursery
If an allegation is made against a member of staff or volunteer, we will undertake the following procedure:

The allegation should be reported to the senior manager on duty. If this person is the subject of the allegation then this should be reported to the Owner/Director instead.

The senior manager on duty/owner will then document  the incident, investigate and take the necessary steps to ensure that the issue is addressed immediately and appropriately.  All steps taken will be in accordance with ACAS and Ofsted guidance.  The enquiry will be kept confidentially in the safeguarding file.  The Local Authority Designated Officer (LADO), Ofsted and the LSCB will then be informed immediately in order for this to be investigated by the appropriate bodies promptly:

  • The LADO (01992 555420) will be informed immediately for advice and guidance
  • A full investigation will be carried out by the appropriate professionals (LADO, Ofsted, LSCB) to determine how this will be handled
  • The nursery will follow all instructions from the LADO, Ofsted, LSCB and asks all staff members to do the same and co-operate where required
  • Support will be provided to all those involved in an allegation throughout the external investigation in line with LADO support and advice
  • The nursery reserves the right to suspend any member of staff during an investigation
  • All enquiries/external investigations/interviews will be documented and kept in a locked file
  • Unfounded allegations will result in all rights being re-instated
  • Founded allegations will be passed on to the relevant organisation (police) and will result in the termination of employment. Ofsted will be notified immediately of this decision. The nursery is also required to notify the Disclosure and Barring Service (DBS) to ensure their records are updated
  • All records will be kept until the person reaches normal retirement age or for 10 years if that is longer. This will ensure accurate information is available for references and future DBS checks and avoids any unnecessary re-investigation
  • The nursery retains the right to dismiss any member of staff in connection with founded allegations following an inquiry
  • Counselling will be available for any member of the nursery who is affected by an allegation, their colleagues in the nursery and the parents.

England: EYFS
3.50 & 3.51

Accidents can be very distressing for anyone involved so at Tring Park Day Nursery we follow this policy and procedure to ensure all parties are supported and cared for, and their health, safety and welfare is protected throughout their time in the nursery.

Location of accident files: staff room

  • The person responsible for reporting accidents, incidents or near misses is the member of staff who witnesses the incident. They must record it in the Accident File and report it to the nursery manager. This should be done as soon as the accident is dealt with, whilst the details are still clearly remembered. Parents must be shown the Accident Report, informed of any first aid treatment given and asked to sign it as soon as they collect their child
  • Accident forms are checked monthly for patterns e.g. one child having a repeated number of accidents, a particular area in the nursery or a particular time of the day when most accidents happen. Any patterns will be investigated by the nursery manager
  • The nursery manager will report serious accidents to the registered person for investigation for further action to be taken (i.e. a full risk assessment or report under Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR))
  • The Accident File will be kept for at least 21 years and three months
  • Where medical attention is required, a senior member of staff will notify the parent(s) as soon as possible whilst caring for the child appropriately
  • Where medical treatment is required the nursery manager will also inform the insurance company in writing
  • The nursery manager will report any accidents of a serious nature to Ofsted where necessary.

Transporting children to hospital procedure

  • If the injury is severe, call for an ambulance immediately. DO NOT attempt to transport the sick child in your own vehicle
  • Whilst waiting for the ambulance, contact the parent and arrange to meet them at the hospital
  • A senior member of staff must accompany the child and collect together registration forms, relevant medication sheets, medication and the child’s comforter. A member of the management team must also be informed immediately
  • Remain calm at all times. Children who witness an incident may well be affected by it and may need lots of cuddles and reassurance.

First aid
The first aid boxes are located in: Kitchen, changing room and the main baby room.
These are accessible at all times with appropriate content for use with children

Emergency first aid procedures are located in: policies and procedures folder in the staff room.

The appointed person(s) responsible for first aid is Stef Abson and Fiona McNamara

All of the staff are trained in paediatric first aid and this training will be updated every three years to ensure this remains current.

All first aid trained staff are listed in each room. When children are taken on an outing away from our nursery, we will always ensure they are accompanied by at least one member of staff who is trained in first aid and who carries an appropriate first aid box at all times.

Personal protective equipment (PPE)
The nursery provides staff with PPE according to the need of the task or activity.  Staff must wear PPE to protect themselves and the children during tasks that involve contact with bodily fluids. PPE is also provided for the handling of chemicals and other tasks. This is chosen according to need and will be regularly reviewed to ensure it is suitable and effective. Staff are consulted when choosing PPE to ensure all allergies and individual needs are supported.

Dealing with blood
Always take precautions when cleaning wounds as some conditions such as Hepatitis or the HIV Virus can be transmitted via blood.

Wear disposable gloves and wipe up any blood spillage with disposable cloths, neat sterilising fluid or freshly diluted bleach (one part diluted with 10 parts water). Such solutions must be carefully disposed of immediately after use.

The nursery will not necessarily be aware if there is a child carrying Hepatitis or who is HIV Positive on their register.

Needle puncture and sharps injury
Blood-borne infections may be transmitted to employees who injure themselves with needles, broken glass etc.  For this reason, great care must be taken in the collection and disposal of this type of material.  For the safety and well-being of the employees, ALL NEEDLES, BROKEN GLASS etc. SHOULD BE TREATED AS CONTAMINATED WASTE.  If a needle is found the local authority must be contacted to deal with its disposal.

The nursery treats its responsibilities and obligations in respect of health and safety as a priority and will provide on going training to all members of staff which reflects best practice and which shall be in line with current health and safety legislation.


England: EYFS
3.44 – 3.46

We promote the good health of children attending nursery and take necessary steps to prevent the spread of infection (see sickness and illness policy). If a child requires medicine we will obtain information about the child’s needs for this, and will ensure this information is kept up-to-date.

When dealing with medication of any kind in the nursery, strict guidelines will be followed.

Prescription medication

  • Prescription medicine will only be given to the person named on the bottle for the dosage stated
  • Medicines must be in their original containers
  • Those with parental responsibility of any child requiring prescription medication should allow a senior member of staff to have sight of the bottle. The staff member should note the details of the administration on the appropriate form and another member of staff should check these details
  • Those with parental responsibility must give prior written permission for the administration of each and every medication. However we will accept written permission once for a whole course of medication or for the ongoing use of a particular medication under the following circumstances:
    1. The written permission is only acceptable for that brand name of medication and cannot be used for similar types of medication, e.g. if the course of antibiotics changes, a new form will need to be completed
    2. The dosage on the written permission is the only dosage that will be administered. We will not give a different dose unless a new form is completed
    3. Parents should notify us IMMEDIATELY if the child’s circumstances change, e.g. a dose has been given at home, or a change in strength/dose needs to be given.
  • The nursery will not administer a dosage that exceeds the recommended dose on the instructions unless accompanied by a doctor’s letter
  • The parent must be asked when the child had last been given the medication before coming to nursery; this information will be recorded on the medication form. Similarly when the child is picked up, the parent or guardian must be given precise details of the times and dosage given throughout the day. The parent’s signature must be obtained at both times
  • At the time of administering the medicine, a senior member of staff will ask the child to take the medicine, or offer it in a manner acceptable to the child at the prescribed time and in the prescribed form. (It is important to note that staff working with children are not legally obliged to administer medication)
  • If the child refuses to take the appropriate medication then a note will be made on the form
  • Where medication is “essential” or may have side effects, discussion with the parent will take place to establish the appropriate response
  • Wherever possible ask parents to request that GPs prescribe the least number of doses per day, i.e. three x daily, rather than four x daily.

Non-prescription medication

  • The nursery will administer non-prescription medication for a short initial period, dependant on the medication or the condition of the child. After this time medical attention should be sought
  • If the nursery feels the child would benefit from medical attention rather than non-prescription medication, we reserve the right to refuse nursery care until the child is seen by a medical practitioner
  • If a child needs liquid paracetamol or similar medication during their time at nursery, such medication will be treated as prescription medication with the  nursery providing one specific type of medication should parents wish to use this (medicines containing aspirin will only be given if prescribed by a doctor)
  • On registration, parents will be asked if they would like to fill out a medication form for a specific type of liquid paracetamol, which can be given in the case of an increase in the child’s temperature. This form will state the dose to be given, the circumstances in which this can be given e.g. the temperature increase of their child, the specific brand name or type of liquid paracetamol and a signed statement to say that this may be administered in an emergency if they CANNOT contact the parent
  • An emergency nursery supply of fever relief (e.g Calpol) and anti-histamines (e.g. Piriton) will be stored on site. Aspirin will not be accepted unless prescribed by a doctor
  • If a child does require liquid paracetamol during the day and the parents cannot be contacted then the nursery manager will take the decision as to whether the child is safe to have this medication based on the time the child has been in the nursery, the circumstances surrounding the need for this medication and the medical history of the child on their registration form. Giving liquid paracetamol will be a last resort and the nursery staff will use other methods first to try and reduce a child’s temperature, e.g. remove clothing, fanning, and tepid cooling with a wet flannel. The child will be closely monitored until the parents collect the child
  • For any non-prescription cream for skin conditions e.g. Sudocrem, prior written permission must be obtained from the parent and the onus is on the parent to provide the cream which should be clearly labelled with the child’s name
  • If any child is brought to the nursery in a condition in which he/she may require medication sometime during the day, the manager will decide if the child is fit to be left at the nursery. If the child is staying, the parent must be asked if any kind of medication has already been given, at what time and in what dosage and this must be stated on the medication form
  • As with any kind of medication, staff will ensure that the parent is informed of any non-prescription medicines given to the child whilst at the nursery, together with the times and dosage given
  • The nursery DOES NOT administer any medication unless prior written consent is given for each and every medicine
  • In the case of medication that may need to be given to a child due to them becoming ill during the day, e.g. liquid paracetamol for temperature reduction, parents will be contacted as soon as possible to ensure all details are correct and that they agree with the dosage being given.

Injections, pessaries, suppositories
As the administration of injections, pessaries and suppositories represents intrusive nursing, they should not be administered by any member of staff unless appropriate medical training is given to each member of staff caring for this child. This training would be specific for each child and not generic. If this causes a problem in providing appropriate care of a child, please consult Ofsted.

Staff medication
The first aid box for staff should be kept in a readily accessible position, but out of reach of the children.

First aid boxes should only contain items permitted by the Health and Safety (First Aid) Regulations Act 1981, such as sterile dressing, bandages, and eye pads. No other medical items, such as paracetamol should be kept in the first aid box.

All medication for children must have the child’s name clearly written on the original container and kept in a closed box, which is out of reach of all children and under supervision at all times.

Emergency medication, such as inhalers and epipens, will be within easy reach of staff in case of an immediate need, but will remain out of children’s reach and under supervision at all times.

Any antibiotics requiring refrigeration must be kept in an area inaccessible to children.

All medications must be in their original containers, legible and not tampered with or they will not be given. All prescription medications should have the pharmacist’s details and notes attached to show the dosage needed and the date the prescription was issued. This will all be checked, along with expiry dates, before staff agree to administer medication.

We recognise, where possible, that children are vaccinated in accordance with their age. If children are not vaccinated, it is the responsibility of the parents to inform the nursery to ensure that children/staff/parents are not exposed to any unnecessary risks of any sort. The nursery manager must be aware of any children who are not vaccinated within the nursery in accordance with their age.

Parents need to be aware that some children may not be vaccinated in the nursery. This may be due to their age, medical reasons or parental choice. Our nursery does not discriminate against children who have not received their immunisations and will not disclose individual details to other parents.  However, we will share the risks of infection if children have not had immunisations and ask parents to sign a disclaimer.

Information regarding immunisations will be recorded on children’s registration documents and should be updated as and when necessary, including when the child reaches the age for the appropriate immunisations.

Staff vaccinations policy

It is the responsibility of all staff to ensure they keep up-to-date with their vaccinations for:

  • Tetanus
  • Tuberculosis
  • Rubella
  • Hepatitis
  • Polio.

If a member of staff is unsure as to whether they are up-to-date, then we recommend that they visit their GP or practice nurse for their own good health.

Emergency information

Emergency information must be kept for every child and should be updated every six months with regular reminders to parents in newsletters, at parents’ evenings and a reminder notice on the Parent Information Board.

England: EYFS

Children should not be left at nursery if they are unwell. If a child is unwell then they will prefer to be at home with their parent(s) rather than at nursery with their peers. We will follow these procedures to ensure the welfare of all children within the nursery:

  • If a child becomes ill during the nursery day, their parent(s) will be contacted and asked to pick their child up as soon as possible. During this time the child will be cared for in a quiet, calm area with their key person
  • Should a child have an infectious disease, such as an eye/ear infection or sickness and diarrhoea, they should not return to nursery until they have been clear for at least 48 hours
  • It is vital that we follow the advice given to us by our registering authority and exclude specific contagious conditions, e.g. sickness and diarrhoea, conjunctivitis and chicken pox to protect other children in the nursery. Illnesses of this nature are very contagious and it is exceedingly unfair to expose other children to the risk of an infection
  • If a contagious infection is identified in the nursery, parents will be informed to enable them to spot the early signs of this illness. All equipment and resources that may have come into contact with a contagious child will be cleaned and sterilised thoroughly to reduce the spread of infection
  • It is important that children are not subjected to the rigours of the nursery day, which requires socialising with other children and being part of a group setting, when they have first become ill and require a course of antibiotics.  Our policy, therefore, is to exclude children on antibiotics for the first 48 hours of the course (unless this is part of an on going care plan to treat individual medical conditions e.g. asthma and the child is not unwell)
  • Cuts and open sores on both adults or children will be covered with an appropriate dressing
  • The nursery has the right to refuse admission to a child who is unwell. This decision will be taken by the manager on duty and is non-negotiable
  • Information/posters about head lice are readily available and all parents are requested to regularly check their children’s hair.  If a parent finds that their child has head lice we would be grateful if they could inform the nursery so that other parents can be alerted to check their child’s hair.

Meningitis procedure
If a parent informs the nursery that their child has meningitis, the nursery manager should contact the Infection Control (IC) Nurse for their area, and Ofsted. The IC Nurse will give guidance and support in each individual case. If parents do not inform the nursery, we will be contacted directly by the IC Nurse and the appropriate support will be given.

Transporting children to hospital procedure

  • If the sickness is severe, call for an ambulance immediately. DO NOT attempt to transport the sick child in your own vehicle
  • Whilst waiting for the ambulance, contact the parent and arrange to meet them at the hospital
  • A senior member of staff must accompany the child and collect together registration forms, relevant medication sheets, medication and the child’s comforter. A member of the management team must also be informed immediately
  • Remain calm at all times. Children who witness an incident may well be affected by it and may need lots of cuddles and reassurance.

The minimum time children should stay away from the nursery due to illness:

  • Prescribed antibiotics – first 48 hours at home;
  • Temperature – until the temperature is no more than 37 C in the morning without Calpol being given;
  • Vomiting and Diarrhoea – at least 48 hours from the last episode;
  • Conjunctivitis – first 2 days of administering the medicine at home;
  • Chickenpox – 7 days after the appearance of the rash or until the spots have scabbed over;
  • Measles – 7 days after the appearance of the rash;
  • Mumps- until the swelling has gone down, at least 7 days;
  • Pertussis (whooping cough) – 21 days from onset of the cough;
  • Rubella – 4 days from the appearance of the rash;
  • Shingles – 7 days from the appearance of the rash;
  • Threadworm – until successfully treated;
  • Pediculosis (head lice) – until successfully treated (no eggs or insects remaining);
  • Tonsilitis – at least 1 day after finished dose of antibiotics;
  • Impetigo – until the skin has completely healed;
  • Ring worm of scalp – until successfully treated;
  • Ringworm of body – as advised by the doctor;
  • Hand, Foot and Mouth – until the blisters have healed;
  • Gastro-enteritis and food poisoning – as advised by the doctor.

Communicable Diseases
Certain diseases must be formally notified to the Health Protection Unit. There is no statutory requirement for us to notify the HPU of illness. The statutory responsibility for notifying infectious diseases lies with the attending Doctor. However, we will communicate with parents should such an instance arise and Ofsted will be notified of the infection and the proceedings we are undertaking.

For further information you can contact:

Consultant in Communicable Disease Control
Bedfordshire and Hertfordshire Health Protection Unit
Charter House, Parkway
Welwyn Garden City
Tel: 01992 556478

Viruses and infections can be easily passed from person to person by breathing in air containing the virus which is produced when an infected person talks, coughs or sneezes. It can also spread through hand/face contact after touching a person or surface contaminated with viruses.

The best way to prevent a virus or infection from moving around the nursery environment is to maintain high hygiene standards in the nursery. To do this we will follow the guidance below:

  • Ensure all children use tissues when coughing and sneezing to catch all germs
  • Ensure all tissues are disposed of in a hygienic way and all children and staff wash their hands once the tissue is disposed of
  • Encourage all children to do the above by discussing the need for good hygiene procedures in helping them to stay healthy
  • Staff will all wear the appropriate Personal Protective Equipment (PPE) when changing nappies, toileting children and dealing with any other bodily fluids. Staff are requested to dispose of these in the appropriate manner and wash hands immediately
  • All potties and changing mats are cleaned and sterilised before and after each use
  • Toilets are cleaned at least daily
  • Staff are to remind children to wash their hands before eating, after visiting the toilet, playing outside or being in contact with any animal and explain the reasons for this
  • All toys, equipment and resources will be cleaned on a regular basis by following a comprehensive cleaning rota and using antibacterial cleanser or through washing in the washing machine
  • All equipment used by babies and toddlers will be washed or cleaned as and when they need it – this includes when the children have placed it in their mouth
  • Dummies will be stored in individual hygienic dummy boxes labelled with the child’s name to prevent cross-contamination with other children
  • If a dummy or bottle falls on the floor or is picked up by another child, this is cleaned immediately and sterilised where necessary
  • Individual bedding will be used by children and labelled. This will be washed at least once a week and not used for any other child
  • Parents and visitors will be required to remove all outdoor footwear or use shoe covers when entering rooms where children may be crawling or sitting on the floor
  • All staff and children will be required to wear specific indoor shoes or slippers whilst inside the rooms
  • When children are ill we will follow the sickness and illness policy to prevent the spread of any infection in the nursery. Staff are also requested to stay at home if they are contagious
  • The nursery manager retains the right of refusal of all children, parents, staff and visitors who are deemed contagious and may impact on the welfare of the rest of the nursery
  • Parents will be made aware of the need for these procedures in order for them to follow these guidelines whilst in the nursery
  • Periodically each room in the nursery will be deep cleaned including carpets and soft furnishings to ensure the spread of infection is limited. This will be implemented earlier if the need arises
  • The nursery will ensure stocks of tissues, hand washing equipment, cleaning materials and sterilising fluid are maintained at all times and increased during the winter months or when flu and cold germs are circulating.

England: EYFS

At Tring Park Day Nursery we are aware that children can have allergies which may cause allergic reactions. We will follow this policy to ensure allergic reactions are minimised or where possible prevented and staff are fully aware of how to support a child who may be having an allergic reaction.

  • Staff will be made aware of the signs and symptoms of a possible allergic reaction in case of an unknown or first reaction in a child. These may include a rash or hives, nausea, stomach pain, diarrhoea, itchy skin, runny eyes, shortness of breath, chest pain, swelling of the mouth or tongue, swelling to the airways to the lungs, wheezing and anaphylaxis
  • Information will be passed on by parents from the registration form regarding allergic reactions and allergies and must be shared with all staff in the nursery
  • An allergy register will be kept in a folder in the kitchen.
  • The nursery manager must carry out a full Allergy Risk Assessment Procedure with the parent prior to the child starting the nursery. The information must then be shared with all staff
  • All food prepared for a child with a specific allergy will be prepared in an area where there is no chance of contamination and served on equipment that has not been in contact with this specific food type, e.g. nuts
  • The manager, nursery cook and parents will work together to ensure a child with specific food allergies receives no food at nursery that may harm them. This may include designing an appropriate menu or substituting specific meals on the current nursery menu
  • If a child has an allergic reaction to food, a bee sting, plant etc. a first aid trained member of staff will act quickly and administer the appropriate treatment, if appropriate.  Parents must be informed and it must be recorded in the incident book
  • If this treatment requires specialist treatment, e.g. an Epipen, then at least two members of staff working directly with the child and the manager will receive specific medical training to be able to administer the treatment to each individual child
  • A sick child above all needs their family; therefore every effort should be made to contact a family member as soon as possible
  • If the allergic reaction is severe a member of staff will summon an ambulance immediately. We WILL NOT attempt to transport the sick/injured child in our own vehicles
  • Whilst waiting for the ambulance, we will contact the emergency contact and arrange to meet them at the hospital
  • A senior member of staff must accompany the child and collect together registration forms, relevant medication sheets, medication and child’s comforter
  • Staff must remain calm at all times; children who witness an allergic reaction may well be affected by it and may need lots of cuddles and reassurance
  • All incidents will be recorded, shared and signed by parents at the earliest opportunity.

The nursery is committed to ensuring that all children are fully protected from the dangers of too much sun. Severe sunburn in childhood can lead to the development of malignant melanoma (the most dangerous type of skin cancer) in later life.

We use the following procedures to keep children safe and healthy in the sun:

  • Children will be given a nursery sun hat when appropriate which will be worn at all times whilst outside in sunny weather. This hat is of legionaries design (i.e. with an extended back and side to shield children’s neck and ears from sun) to provide additional protection.
  • Prior written consent must be given for staff to apply sun cream. This enables children to have sun cream applied up to every 2 hours whilst attending nursery.
  • Parents and carers must apply sun cream to their child before bringing them to nursery.
  • Children need light-weight cotton clothing suitable for the sun, with long sleeves and long legs if prone to sunburn
  • Children’s safety outside in the sun is the nursery’s prime objective so staff will work closely with parents to ensure all appropriate cream and clothing is provided
  • Children will always have sun cream applied before going outside in the sun and at frequent intervals during the day
  • Children are offered cooled water more frequently throughout sunny or warm days
  • Children are made aware of the need for sun hats, sun cream and the need to drink more fluids during their time in the sun
  • Staff will make day-to-day decisions about the length of time spent outside dependant on the strength of the sun
  • Shade will be provided in the form of a gazebo to ensure children are able to cool down or escape the sun should they wish or need to.
  • Parents of children with Asian and black skin colouring should be aware that these skin types can be very tolerant to sunshine. However it is important to remember that burning can still occur.

England: EYFS
1.6 – 1.8

Statement of intent
The nursery takes great care to treat each individual as a person in their own right, with equal rights and responsibilities to any other individual, whether they are an adult or a child. The nursery is committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within this nursery.

A commitment to implementing our inclusion and equality policy will form part of each employee’s job description. Should anyone believe that this policy is not being upheld, it is their duty to report the matter to the attention of the nursery manager at the earliest opportunity. Appropriate steps will then be taken to investigate the matter and if such concerns are well-founded, disciplinary action will be invoked under the nursery’s disciplinary policy.

The legal framework for this policy is based on:

  • Equality Act 2010
  • Children Act 2004
  • Care Standards Act 2002
  • Childcare Act 2006
  • Special Educational Needs and Disability Act 2001.

The nursery and staff are committed to:

  • Recruiting, selecting, training and promoting individuals on the basis of occupational skills requirements. In this respect, the nursery will ensure that no job applicant or employee will receive less favourable treatment because of age, sex, gender reassignment, disability, marriage or civil partnership, race, religion or belief, sexual orientation and pregnancy or maternity which cannot be justified as being necessary for the safe and effective performance of their work or training
  • Providing a childcare place, wherever possible, for children who may have learning difficulties and/or disabilities or are deemed disadvantaged according to their individual circumstances, and the nursery’s ability to provide the necessary standard of care
  • Striving to promote equal access to services and projects by taking practical steps, (wherever possible and reasonable) such as ensuring access to people with additional needs and by producing materials in relevant languages and media for all children and their families
  • Providing a secure environment in which all our children can flourish and all contributions are valued
  • Including and valuing the contribution of all families to our understanding of equality, inclusion and diversity
  • Providing positive non-stereotypical information
  • Continually improving our knowledge and understanding of issues of equality, inclusion and diversity
  • Regularly reviewing, monitoring and evaluating the effectiveness of inclusive practices  to ensure they promote and value diversity and difference and that the policy is effective and practices are non-discriminatory
  • Making inclusion a thread, which runs through the entirety of the nursery, for example, by encouraging positive role models through the use of toys, imaginary play and activities, promoting non-stereotypical images and language and challenging all discriminatory behaviour (see dealing with discriminatory behaviour policy).

Admissions/service provision
The nursery is accessible to all children and families in the local community and further afield through a comprehensive and inclusive admissions policy.

The nursery will strive to ensure that all services and projects are accessible and relevant to all groups and individuals in the community within targeted age groups.

All members of the selection group will be committed to the inclusive practice set out in this policy and will have received appropriate training in this regard.

Application forms will be sent out along with a copy of the equal opportunities monitoring form. Application forms will not include questions that potentially discriminate against the grounds specified in the statement of intent.

At interview, no questions will be posed which potentially discriminate against the grounds specified in the statement of intent. All candidates will be asked the same questions, and members of the selection group will not introduce nor use any personal knowledge of candidates acquired outside the selection process. Candidates will be given the opportunity to receive feedback on the reasons why they were not successful.

It is the policy of Tring Park Day Nursery not to discriminate in the treatment of individuals. All staff are expected to co-operate with the implementation, monitoring and improvement of this and other policies. All staff are expected to challenge language, actions, behaviours and attitudes which are oppressive or discriminatory on the grounds as specified in this policy and recognise and celebrate other cultures and traditions. All staff are expected to participate in equality and inclusion training.

The nursery recognises the importance of training as a key factor in the implementation of an effective inclusion and equality policy.  The nursery will strive towards the provision of inclusion, equality and diversity training for all staff on an annual basis.

Early learning framework
Early learning opportunities offered in the nursery encourage children to develop positive attitudes to people who are different from them. It encourages children to empathise with others and to begin to develop the skills of critical thinking.

We do this by:

  • Making children feel valued and good about themselves
  • Ensuring that all children have equal access to early learning and play opportunities
  • Reflecting the widest possible range of communities in the choice of resources
  • Avoiding stereotypical or derogatory images in the selection of materials
  • Acknowledging and celebrating a wide range of religions, beliefs and festivals
  • Creating an environment of mutual respect and empathy
  • Helping children to understand that discriminatory behaviour and remarks are unacceptable
  • Ensuring that all early learning opportunities offered are inclusive of children with learning difficulties and/or disabilities and children from disadvantaged backgrounds
  • Ensuring that children whose first language is not English have full access to the early learning opportunities and are supported in their learning.


  • We work in partnership with parents to ensure that the medical, cultural and dietary needs of children are met
  • We will help children to learn about a range of food and cultural approaches to meal times and to respect the differences among them.

Meetings will be arranged to ensure that all families who wish to, may be consulted in the running of the nursery
Information about meetings and activities will be communicated in a variety of ways according to individual needs (written, verbal and translated), to ensure that all parents have information about access.

England: EYFS

Our nursery is committed to providing a welcoming and inclusive quality environment for all children and families.

The description ‘looked after’ is generally used to describe a child who is looked after by the local authority. This includes children who are subject to a care order or temporarily classed as looked after on a planned basis for short breaks or respite care. Most looked after children will be cared for by foster carers with a small minority in children’s homes, looked after by family members or even placed back within the family home.

The legal framework for this policy is underpinned by or supported through:

  • Childcare Act 2006
  • Children Act (1989)
  • Children (Scotland) Act (2002)
  • Adoption & Children Act (2002)
  • Children & Young Person Act (2002).

The term ‘looked after child’ denotes a child’s current legal status; but this term is never used to categorise a child as standing out from others or referred to using acronyms such as LAC.

For young children to get the most out of educational opportunities they need to be settled appropriately with their carer. At Tring Park Day Nursery we treat each child as an individual. Discussions will take place regarding the length of time the child has been with their carer before they start nursery to distinguish if they have secured a relationship and are ready to be able to cope with further separation, a new environment and new expectations made upon them.

We are aware that there a number of reasons why a child may go in to care and these reasons may or may not include traumatic experiences or abuse. All practitioners are committed to doing all they can to support all children to achieve their full potential. The nursery staff team are all trained to understand our safeguarding policy and procedures. Additional training to support children’s individual needs will be planned for where appropriate. Practitioners are supported by management at all times and we have an open door policy if they need to discuss any sensitive issues regarding the child.

The designated person for ‘looked after children’ is Fiona McNamara

Each child will be allocated a key person. The key person will support the child initially with transition and settling in and then continue to support and build up a relationship with the child, carers and other agencies involved. Regular contact will be maintained with the carers throughout the child’s time at the nursery and with the social worker (where applicable).

Regular on going practice such as observations will be carried out to build up a picture of the child’s interests, and activities will be planned accordingly to support the child’s stage of learning and development and interests. This information will be shared with carers as well as any concerns surrounding their developmental stages.

Where necessary a care plan will be developed with carers and professionals. This will include:

  • The child’s emotional needs and how they are to be met
  • How any emotional issues and problems that affect behaviour are to be managed
  • The child’s sense of self, culture, language/s and identity – how this is to be supported
  • The child’s need for sociability and friendship
  • The child’s interests and abilities and possible learning journey pathway
  • How any special needs will be supported.

In addition the care plan may also consider:

  • How information will be shared with the foster carer and local authority (as the ‘corporate parent’) as well as what information is shared with whom and how it will be recorded and stored
  • What contact the child has with his/her birth parent(s) and what arrangements will be in place for supervised contact. If this is to be in the setting, when, where and what form the contact will take will be discussed and agreed
  • What written reporting is required
  • Wherever possible, and where the plan is for the child to return to their home, the birth parent(s) should be involved in planning
  • With the social worker’s agreement, and as part of the plan, the birth parent(s) should be involved in the setting’s activities that include parents, such as outings, fun days etc. alongside the foster carer.

Where applicable, a Personal Education Plan (PEP) will also be completed for 3-5 year olds in partnership with the social worker and/or care manager and carers. We will also attend all appropriate meetings and contribute to reviews.

Transition to school will be handled sensitively with the key person and Early Years Teacher; working together with the child to ensure that this is as smooth as possible and all necessary information is shared. The child’s individual file, including observations, photographs and pieces of art work and mark making will be passed on to the carer at this stage.

Key contact details:

Organisation Contact Number
Local authority 0300 123 1231
Safeguarding & Looked After Children’s Board 01992 588757
Social care team (where applicable) 0300 123 4040

England: EYFS

Inter-agency working
We are committed to providing the best possible care and education for all children. In order to help us to do this we actively seek advice from a broad spectrum of other professionals. This will always be done with the parent’s informed consent (unless the safety of the child is at risk) and all information will be shared with the child’s parents. Other professionals are welcomed into the setting and their knowledge and advice is valued. Parents are encouraged to share any information from other professionals with staff to enable us to support the development of the child.

Working in partnership with other agencies
We work in partnership with, local and national agencies to promote the well-being of children.

  • Procedures are in place for sharing of information about children and families with other agencies. These are set out in the ‘Information Sharing Protocol’, ‘Safeguarding Children’ procedures and the ‘Special Educational Needs Procedures’.
  • Information shared by other agencies with us is regarded as third party information. This is also kept in confidence and not shared without consent from that agency.
  • When working in partnership with staff from other agencies, we make those individuals welcome in the setting and their professional roles are respected.
  • We follow the protocols for working with agencies, for example on child protection.
  • Staff from other agencies do not have unsupervised access to the child they are visiting in the setting and do not have access to any other child(ren) during their visit.
  • Our staff do not casually share information or seek informal advice about any named child/family.
  • When necessary we consult with local and national agencies who offer a wealth of advice and information that help us develop understanding of issues facing us and who can provide support and information for parents. For example, ethnic/cultural organisations, drug/alcohol agencies, welfare rights advisors or organisations promoting childcare and education or adult education.

England: EYFS

We have a duty to create and implement strategies in the nursery to prevent and address all discriminatory behaviour.  Such strategies include:

  • The nursery records all incidents relating to discrimination on any grounds
  • All recorded incidents are reported to the children’s parents, and when appropriate to the registering authority.

Parents have a right to know if discrimination occurs and what actions the nursery will take to tackle it.

Types of discrimination

  • Direct discrimination occurs when someone is treated less favourably than another person because of a protected characteristic
  • Discrimination by association occurs when there is a direct discrimination against a person because they associate with a person who has a protected characteristic
  • Discrimination by perception occurs when there is a direct discrimination against a person because they are perceived to have a protected characteristic
  • Indirect discrimination can occur where a provision or criterion is in place which applies to everyone in the organisation but particularly disadvantages people who share a protected characteristic
  • Harassment is defined as ‘unwanted conduct related to a relevant protected characteristic, which has the purpose or effect of violating an individual’s dignity or creating an intimidating, hostile, degrading, humiliating or offensive environment for that individual’
  • Third party harassment is the harassment of employees by a third party not employed by the nursery, e.g. visitors or parents
  • Victimisation occurs when an employee is treated badly or put to detriment because they have made or supported a complaint or raised grievance under the Equality Act 2010 or have been suspected of doing so.

Protected characteristics
The nine protected characteristics under the Equality Act 2010 are:

  • Age
  • Disability
  • Gender reassignment
  • Race
  • Religion or belief
  • Sex
  • Sexual orientation
  • Marriage and civil partnership
  • Pregnancy and maternity.

Incidents may involve a small or large number of persons, they may vary in their degree of offence and may not even recognise the incident has discriminatory implications; or at the other extreme their behaviour may be quite deliberate and blatant.

Examples of discriminatory behaviour are:

  • Physical assault against a person or group of people
  • Derogatory name calling, insults and discriminatory jokes
  • Graffiti and other written insults
  • Provocative behaviour such as wearing badges and insignia and the distribution of discriminatory literature
  • Threats against a person or group of people because the nine protected characteristics listed above
  • Discriminatory comments including ridicule made in the course of discussions
  • Patronising words or actions.


  • All staff in the nursery should be constantly aware of and alert to any discriminatory behaviour or bullying taking place
  • They must intervene firmly and quickly to prevent any discriminatory behaviour or bullying, this may include behaviour from parents. Any allegation should be taken seriously and reported to the nursery manager
  • Each incident should be investigated and recorded in detail as accurately as possible. This record should be available for inspection by staff, inspectors and parents where appropriate, on request
  • The nursery manager is responsible for ensuring that incidents are handled appropriately and sensitively and entered in the record book. Any pattern of behaviour should be indicated. Perpetrator/victim’s initials may be used in the record book as information on individuals is confidential to the nursery
  • Where an allegation is substantiated following an investigation, the parents of the child(ren) who are perpetrators and/or victims should be informed of the incident and of the outcome
  • Continued discriminatory behaviour or bullying may lead to exclusion and dismissal but such steps will only be taken when other strategies have failed to modify behaviour
  • Adults found to be perpetrators must be reported immediately to the manager and where such adults are employees and such allegations are substantiated after investigation, appropriate disciplinary action shall be taken which can include dismissal.

Discriminatory behaviour or bullying needs to be recorded to ensure that:

  • Strategies are developed to prevent future incidents
  • Patterns of behaviour are identified
  • Persistent offenders are identified
  • Effectiveness of nursery policies are monitored
  • A secure information base is provided to enable the nursery to respond to any discriminatory behaviour or bullying.

Nursery staff
All staff should be alert and seek to overcome any ignorant or offensive behaviour based on fear or dislike of distinctions that children, staff or parents may express in nursery.

An atmosphere must be created where the victims of any form of discrimination have confidence to report such behaviour, and that subsequently they feel positively supported by the staff and management of the nursery.

It is incumbent upon all members of staff to ensure that they do not express any views or comments that are discriminatory.  Nor must staff appear to endorse such views by failing to counter behaviour, which is prejudicial in a direct manner. A sensitive and informed approach must be used to counter any harassment perpetrated out of ignorance.

England: EYFS
3.52 & 3.53

Our nursery believes that children flourish best when they know how they are expected to behave. Children gain respect through interaction with caring adults who show them respect and value their individual personalities. Positive, caring and polite behaviour will be encouraged and praised at all times in an environment where children learn to respect themselves, other people and their surroundings.

Children need to have set boundaries of behaviour for their own safety and the safety of their peers. Within the nursery we aim to set these boundaries in a way which helps the child to develop a sense of the significance of their own behaviour, both on their own environment and those around them. Restrictions on the child’s natural desire to explore and develop their own ideas and concepts are kept to a minimum.

We aim to:

  • Recognise the individuality of all our children and that some behaviours are normal in young children e.g. biting
  • Encourage self-discipline, consideration for each other, our surroundings and property
  • Encourage children to participate in a wide range of group activities to enable them to develop their social skills
  • Ensure that all staff act as positive role models for children
  • Work in partnership with parents by communicating openly
  • Praise children and acknowledge their positive actions and attitudes, therefore ensuring that children see that we value and respect them
  • Encourage all staff working with children to accept their responsibility for implementing the goals in this policy and are consistent
  • Promote non-violence and encourage children to deal with conflict peacefully
  • Provide a key person system enabling staff to build a strong and positive relationship with children and their families
  • Have a named person who has overall responsibility for issues concerning behaviour.

The named person: Christina Chennells for managing behaviour will advise other staff on behaviour issues and along with each room leader will keep up-to-date with legislation and research and support changes to policies and procedures in the nursery; access relevant sources of expertise where required and act as a central information source for all involved; attend regular external training events, and ensure all staff attend relevant in-house or external training for behaviour management. A record will be kept of staff attendance at this training.

We recognise that codes for interacting with other people vary between cultures and staff are required to be aware of this and respect those used by members of the nursery.

Nursery rules are concerned with safety and care and respect for each other. Children who behave inappropriately by physically abusing another child or adult e.g. biting, or through verbal bullying, will be required to talk through these actions and apologise where appropriate. The child who has been upset will be comforted and the adult will confirm that the other child’s behaviour is not acceptable. It is important to acknowledge when a child is feeling angry or upset and that it is the behaviour we are rejecting, not the child.

When children behave in unacceptable ways:

  • Physical punishment such as smacking or shaking will be neither used nor threatened, however it may be necessary to use restraining action in an emergency to prevent personal injury and protect the safety of other children and staff.  This will only take place by staff who have been appropriately trained to do so
  • Children will not be singled out or humiliated in any way. Staff within the nursery will re-direct the children towards alternative activities. Discussions with children will take place respecting their level of understanding and maturity
  • Staff will not raise their voices in a threatening way
  • In any case of misbehaviour, it will always be made clear to the child or children in question, that it is the behaviour and not the child that is unwelcome
  • How a particular type of behaviour is handled will depend on the child’s age, level of development and the circumstances surrounding the behaviour.  It may involve the child being asked to talk and think about what he/she has done.  It may also include the child apologising for their actions
  • Parents will be informed if their child’s behaviour is unkind to others or if their child has been upset.  In all cases inappropriate behaviour will be dealt with in nursery at the time. Parents may be asked to meet with staff to discuss their child’s behaviour, so that if there are any difficulties we can work together to ensure consistency between their home and the nursery. In some cases we may request additional advice and support from other professionals, such as an educational psychologist or child guidance counsellors
  • Children need to develop non-aggressive strategies to enable them to stand up for themselves so that adults and children listen to them. They need to be given opportunities to release their feelings more creatively
  • Confidential records will be kept on any negative behaviour that has taken place. Parents will be informed and asked to read and sign any entries concerning their child
  • If a child requires help to develop positive behaviour, every effort will be made to provide for their needs
  • Through partnership with parents and formal observations, staff will make every effort to identify any behavioural concerns and the causes of that behaviour. From these observations and discussions an individual behaviour modification plan will be implemented
  • In the event where a child’s behaviour involves aggressive actions towards other children and staff, for example hitting, kicking etc. the manager should complete risk assessments identifying any potential triggers or warning signs ensuring other children and staff safety at all times. In these instances it may be that the child is removed from that area until they have calmed down and/or restraining techniques are used by trained staff
  • Children will be distracted from the negative situation and supported in a different activity or environment, if necessary for their own well-being and that of others in the group.

Children need their own time and space. It is not always appropriate to expect a child to share and it is important to acknowledge children’s feelings and to help them understand how others might be feeling.

Children must be encouraged to recognise that bullying, fighting, hurting and discriminatory comments are not acceptable behaviour.  We want children to recognise that certain actions are right and that others are wrong.

Bullying takes many forms. It can be physical, verbal or emotional, but it is always a repeated behaviour that makes other people feel uncomfortable or threatened.

Any form of bullying is unacceptable and will be dealt with immediately. At our nursery, staff follow the procedure below to enable them to deal with challenging behaviour:

  • Staff are encouraged to ensure that all children feel safe, happy and secure
  • Staff are encouraged to recognise that active physical aggression in the early years is part of the child’s development and that it should be channelled in a positive way
  • Children need to be helped to understand that using aggression to get things is inappropriate  and they will be encouraged to resolve problems in other ways
  • Our staff are encouraged to adopt a policy of intervention when they think a child is being bullied, however mild or harmless it may seem
  • Staff are ready to initiate games and activities with children, when they feel play has become aggressive, both indoors or out
  • Any instance of bullying will be discussed fully with the parents of all involved, to look for a consistent resolution to the behaviour
  • If any parent has a concern about their child, a member of staff will be available to discuss those concerns. It is only through co-operation that we can ensure our children feel confident and secure in their environment, both at home and in the nursery
  • All concerns will be treated in the strictest confidence.

By positively promoting good behaviour, valuing co-operation and a caring attitude we hope to ensure that children will develop as responsible members of society.

Biting is a common behaviour that some young children go through. This is part of some children’s development and can be triggered when they do not yet have the words to communicate their anger, frustration or need. At Tring Park Day Nursery we follow our positive behaviour policy to promote positive behaviour at all times.

Strategies to prevent biting include; sensory activities, biting rings, adequate resources and a stimulating exciting environment. However in the event of a child being bitten the following procedure will be followed:

The child who has been bitten will be comforted and checked for any visual injury. First aid will be administrated where necessary. An accident form will be completed and the parents may be informed via telephone if deemed appropriate.  The bitten area will be continued to be observed for signs of infection.

For confidentiality purposes and possible conflict the name of the child who has bitten will not be disclosed to the parents.

The child who has caused the bite will be told in terms that they understand that biting (the behaviour and not the child) is unkind, and be shown that it makes staff and the child who has been bitten sad. The child will be asked to say sorry if developmentally appropriate or show they are sorry, e.g. through hugging.  An incident form will be completed and shared with the parents at the end of the child’s session.

If a child continues to bite, observations will be carried out to try to distinguish a cause, e.g. tiredness or frustration. Meetings will be held with the child’s parents to develop strategies to prevent the biting behaviour. Parents will be reassured that it is part of a child’s development and not made to feel that it is their fault.

In the event of a bite breaking the skin and to reduce the risk of infection from bacteria, prompt treatment may be needed for both the ‘biter’ and the ‘bitten’.

If a child or member of staff sustains a bite wound where the skin has been severely broken they may require urgent medical attention after initial first aid has been carried out.

Where a child may repeatedly bite and/or if they have a particular special educational need or disability that lends itself to increased biting, e.g. in some cases of autism where a child doesn’t have the communication skills, the setting will carry out a risk assessment and may recommend immunisation with hepatitis B vaccine for all staff and children.

England: EYFS

We set out to support all children attending the nursery to attain their maximum potential within their individual capabilities. A personalised record of each child’s development is maintained, showing their abilities, progress, interests and areas needing further staff or parental assistance. We acknowledge that children learn in different ways and at different rates and plan for this accordingly.

The staff are very aware of the importance of a positive play environment for the child, so they may develop good social skills and an appreciation of all aspects of this country’s multi-cultural society.  Planning of the learning experience by the staff is further designed to ensure, as far as practical, equality of opportunity between all children and that it celebrates diversity.

We promote the relevant frameworks and curriculum set by the Department for Education to support and enhance children’s learning and development holistically through play-based activities. We view all aspects of learning and development equally and ensure a flexible approach is maintained, which responds quickly to children’s learning and developmental needs. We develop tailor-made activities based on observations which inform future planning and draw on children’s needs and interests. This is promoted through a balance of adult-led and child-initiated opportunities both indoors and outdoors.

We acknowledge parents as primary educators and encourage parental involvement as outlined in our Parents and Carers as Partners policy. We build strong home links in order to enhance and extend children’s learning both within the nursery environment and in the child’s home.

England: EYFS

The nursery is committed to the inclusion of all children. All children have the right to be cared for and educated to develop to their full potential alongside each other through positive experiences, to enable them to share opportunities and experiences and develop and learn from each other. We provide a positive and welcoming environment where children are supported according to their individual needs.

The nursery believes that all children have a right to experience and develop alongside their peers no matter what their individual needs. Each child’s needs are unique, therefore any attempt to categorise children is inappropriate.

The nursery is committed to working alongside parents in the provision for their child’s individual needs to enable us to help the child to develop to their full potential. The nursery is committed to working with any child who has a specific need and/or disability and making reasonable adjustments to enable every child to make full use of the nursery’s facilities. All children have a right to a broad and well-balanced early learning environment.

We feel it is paramount to find out as much as possible about a particular child’s condition and the way that may affect his/her early learning or care needs by:

  • Liaising with the child’s parents
  • Liaising with any professional agencies
  • Reading any reports that have been prepared
  • Attending any review meetings with the local authority/professionals
  • Regularly monitoring observations carried out on the child’s development.

All children will be given a full settling in period when joining the nursery according to their individual needs.

We will:

  • Recognise each child’s individual needs and ensure all staff are aware of, and have regard for, the Special Educational Needs Code of Practice on identification and assessment of any needs not being met by the universal service provided by the nursery
  • Include all children and their families in our provision
  • Provide well informed and suitably trained practitioners to help support parents and children with learning difficulties and/or disabilities
  • Develop and maintain a core team of staff who are experienced in the care of children with additional needs and employ a Special Educational Needs Co-ordinator (SENCO) who is experienced in the care and assessment of children with additional needs.  Staff will be provided with specific training relating to Special Educational Needs (SEN) and the SEN Code of Practice
  • Identify the specific needs of children with learning difficulties and/or disabilities and meet those needs through a range of strategies
  • Ensure that children who learn quicker, e.g. gifted and talented children are also supported
  • Work in partnership with parents and other agencies in order to meet individual children’s needs, including the health and education authorities, and seek advice, support and training where required
  • Monitor and review our practice and provision and, if necessary, make adjustments, and seek specialist equipment and services if needed
  • Ensure that all children are treated as equals and are encouraged to take part in every aspect of the nursery day according to their individual needs and abilities
  • Promote positive images and role models during play experiences of those with additional needs wherever possible
  • Celebrate diversity in all aspects of play and learning.

Our nursery Special Education Needs Co-ordinators (SENCO) are:

  1. Rebecca Donoghue
  2. Christina Chennells

They work closely with all staff to make sure there are systems in place to plan, implement, monitor, review and evaluate the special educational needs policy of the nursery, always making sure plans and records are shared with parents.

We will:

  • Designate a member of staff to be Special Educational Needs Co-ordinator (SENCO) and share his/her name with parents
  • Provide a statement showing how we provide for children with learning difficulties and/or disabilities and share this with staff, parents and other professionals
  • Ensure that the provision for children with learning difficulties and/or disabilities is the responsibility of all members of staff in the nursery
  • Ensure that our inclusive admissions practice includes equality of access and opportunity
  • Ensure that our physical environment is as far as possible suitable for children and adults with disabilities
  • Work closely with parents to create and maintain a positive partnership which supports their child(ren)
  • Ensure that parents are informed at all stages of the assessment, planning, provision and review of their child’s education
  • Provide parents with information on sources of independent advice and support
  • Liaise with other professionals involved with children with learning difficulties and/or disabilities and their families, including transfer arrangements to other settings and schools. We work closely with the next care setting and meet with them to discuss the child’s needs to ensure information exchange and continuity of care
  • Use the graduated response system for identifying, assessing and responding to children’s special educational needs
    Provide a broad and balanced early learning environment for all children with learning difficulties and/or disabilities
  • Provide differentiated activities to meet all individual needs and abilities
  • Use a system of planning, implementing, monitoring, evaluating and reviewing Individual Educational Plans (IEPs) for children with learning difficulties and/or disabilities
  • Review IEPs regularly every 8-10 weeks and hold review meetings with parents at this time
  • Ensure that children with learning difficulties and/or disabilities are consulted at all stages of the graduated response, taking into account their levels of ability
  • Use a system for keeping records of the assessment, planning, provision and review for children with learning difficulties and/or disabilities
  • Provide resources (human and financial) to implement our SEN/disability policy
  • Ensure the privacy of children with learning difficulties and/or disabilities when intimate care is being provided
  • Use a Common Assessment Framework (CAF) where needed
  • Provide in-service training for practitioners and volunteers
  • Raise awareness of any specialism the setting has to offer, e.g. Makaton trained staff
  • Ensure the effectiveness of our SEN/disability provision by collecting information from a range of sources e.g. IEP reviews, staff and management meetings, parental and external agencies’ views, inspections and complaints. This information is collated, evaluated and reviewed annually
  • Provide a complaints procedure and make available to all parents in a format that meets their needs e.g. Braille, audio, large print, additional languages
  • Monitor and review our policy annually.

Special educational needs code of practice
It is the duty of the nursery to carry out our statutory duties to identify, assess and make provision for children’s special educational needs. The Code of Practice recommends that our nursery should adopt a graduated approach to assessment through Early Years Action and Early Years Action Plus. Good practice of working together with parents, and the observation and monitoring of children’s individual progress, will help identify any child with special educational needs. Our nursery has identified a member of staff as a SENCO who will work alongside parents to assess the child’s strengths and plan for future support. The SENCO will ensure that appropriate records are kept according to the Code of Practice.

Early Years Action – England and Wales only
The child is identified with special educational needs. The SENCO, working alongside colleagues and parents, will assess and record the child’s needs and provide an Individual Education Plan (IEP) providing future support. This plan will be continually under review in consultation with the child and his/her parent(s).

Early Years Action Plus – England and Wales only
Is characterised by the involvement of external support services, usually requested by the SENCO and colleagues in consultation with the child’s parents. If the help given through Early Years Action Plus is not sufficient to enable the child to progress satisfactorily, it may be necessary for the nursery, in consultation with the parents and any external agencies already involved, to request a statutory assessment towards a statement of special educational needs.

England: EYFS
3.1, 3.68 & 3.72

We aim for children to feel safe, stimulated and happy in the nursery and to feel secure and comfortable with all staff. We also want parents to have confidence in both their children’s well-being and their role as active partners, with the child being able to benefit from what the nursery has to offer.

We aim to support parents and other carers to help their children settle quickly and easily by giving consideration to the individual needs and circumstances of each child and their families.

The nursery staff will work in partnership with parents to settle their child into the nursery environment by:

  • Providing parents with relevant information regarding the policies and procedures of the nursery
  • Encouraging the parents and children to visit the nursery during the weeks before an admission is planned
  • Planning settling in visits and introductory sessions (lasting approximately 1-2 hours). These will be provided free of charge a week or two before their start date dependent on individual needs, age and stage of development
  • Settling in visits and introductory sessions are key to a smooth transition and to ensure good communication and information sharing between staff and parents
  • Reassuring parents whose children seem to be taking a long time settling into the nursery
  • Encouraging parents, where appropriate, to separate themselves from their children for brief periods at first, gradually building up to longer absences
  • Allocating a key person to each child and his/her family, before he/she starts to attend. The key person welcomes and looks after the child ensuring that their care is tailored to meet their individual needs. He/she offers a settled relationship for the child and build a relationship with his/her parents during the settling in period, and throughout his/her time at the nursery, to ensure the family has a familiar contact person to assist with the settling in process
  • Reviewing the nominated key person if the child is bonding with another member of staff to ensure the child’s needs are supported
  • Respecting the circumstances of all families, including those who are unable to stay for long periods of time in the nursery and reassure them of their child’s progress towards settling in
  • Children will not be taken on an outing from the nursery until he/she is completely settled.

Children experience many transitions in their early years, some of these planned and some unplanned. Nursery staff are sensitive to the difficulties children may have whilst going through these transitions.

Some examples of transitions that young children and babies may experience are:

  • Starting nursery
  • Moving between different rooms within the nursery
  • Starting school or moving nurseries
  • Family breakdowns
  • New siblings
  • Moving home
  • Death of a family member
  • Death of a family pet.

Staff are trained to observe their key children and as such will be sensitive to any changes in their behaviour and personality. We respectfully ask that parents inform us of any changes in the home environment that may impact on their child so staff can be aware of the reasons behind any potential changes in the child’s character.

Supporting transitions in the nursery
The nursery will support all children in the nursery with any transitions they may be encountering. If the transition relates to the child starting at the nursery we will follow our settling in policy. If the transition is due to occur at the nursery, e.g. room changes, the nursery will fully support the child through this process in the following ways:

Moving rooms procedure

  • If the child is due to move rooms due to age and stage readiness, we will work with the parents to ensure this is a seamless process in which the child is fully supported at all stages
  • The child will spend short sessions in their new room prior to the permanent move to enable them to feel comfortable in their new surroundings
  • Throughout the day the children will come into the preschool room to wash their hands before meal times.
  • The child’s key person will go with the child on these initial visits to enable a familiar person to be present at all times
  • Parents will be kept informed of all visits and the outcomes of these sessions e.g. through photographs, discussions or diary entries
  • Only when the child has settled in through these ‘taster’ sessions will the permanent room move take place. If a child requires more support this will be discussed between the key person, parent, manager and room leader of the new room to enable this to occur.

Starting school
Starting school is a huge transition and the nursery will do all it can to facilitate a smooth move. We have a variety of methods that support this:

  • The nursery will provide a variety of resources that relate to the school, e.g. uniform to dress up in, a role play area set up as a school classroom, photographs of all the schools the children may attend. This will help the children to become familiar with this new concept and will aide the transition
  • The nursery will invite school representatives into the nursery to introduce them to the children
  • The key person will initiate conversations with their key children, who are due to move to school, about the school and discuss what they think may be different and what may be the same. They will talk through any concerns the child may have and initiate activities or group discussions relating to any issues enabling these to be overcome
  • The nursery will ensure a comprehensive report is produced on each child starting school to enable teachers to have a good understanding of each child received. This will include their interests, strengths and level of understanding and development in key areas. This will support continuity of care and early learning.

Family breakdowns
When parents separate it is a difficult situation for all concerned. The nursery understands that emotions run high please refer to the separated families policy which shows how the nursery will act in the best interest of the child.

Moving home and new siblings
These are normally two events that parents will have advance notice of, and we ask that parents let the nursery know about these events so we can support the child to be ready for this. We will spend time talking to the child and providing activities that may help the child to act out any worries they have, e.g. through role play, stories and discussions.

Parents may also consider placing their child into nursery for additional sessions during these events to provide them with consistency and time away from the changes occurring.

The nursery has produced a separate policy on bereavement as this can be a difficult time for children and their families. Nursery will offer support to all concerned should this be required.

If parents feel that their child requires additional support because of any changes in their life, we ask that you speak to the nursery manager and the key person to enable this support to be put into place.

England: EYFS

When parents separate it is a difficult situation for all concerned. The nursery understands that emotions run high and this policy lays out how the nursery will support the child and their family within the nursery. We feel this policy will support all parties in this difficult time including our team.

Parental responsibility
While the law does not define in detail what parental responsibility is, the following list sets out the key roles:

  • Providing a home for the child
  • Having contact with and living with the child
  • Protecting and maintaining the child
  • Disciplining the child
  • Choosing and providing for the child’s education
  • Determining the religion of the child
  • Agreeing to the child’s medical treatment
  • Naming the child and agreeing to any change of the child’s name
  • Accompanying the child outside the UK and agreeing to the child’s emigration, should the issue arise
  • Being responsible for the child’s property
  • Appointing a guardian for the child, if necessary
  • Allowing confidential information about the child to be disclosed.

England and Wales
If the parents of a child are married to each other at the time of the birth, or if they have jointly adopted a child, then they both have parental responsibility. Parents do not lose parental responsibility if they divorce, and this applies to both the resident and the non-resident parent.

This is not automatically the case for unmarried parents. According to current law, a mother always has parental responsibility for her child. A father, however, has this responsibility only if he is married to the mother when the child is born or has acquired legal responsibility for his child through one of these three routes:

By jointly registering the birth of the child with the mother (From 1 December 2003)
By a parental responsibility agreement with the mother
By a parental responsibility order, made by a court.

During the registration process it is important for the nursery to know all details about both parents. This includes details about who does or does not have parental responsibility as this will avoid difficult situations that may arise at a later date.

The nursery requests that all details are logged on the child registration form. If a parent does not have parental responsibility, or has a court order in place to prevent this, the nursery needs a copy of this documentation for the child’s records.

If a child is registered by one parent of a separated family, the nursery requests that all details relating to the child and other parent are disclosed wherever possible, e.g. court orders, injunctions. This will allow the nursery to have all the appropriate information in order to support the child fully.

The nursery will:

  • Ensure the child’s welfare is paramount in all operations relating to their time within the nursery
  • Comply with any details of a Court Order where they are applicable to the nursery’s situation, provided the nursery has seen a copy/has a copy attached to the child’s file
  • Provide information on the child’s progress within the nursery to both parents
  • Invite both parents to nursery events, including parental consultations and social events
  • Ensure any incident or accident within the nursery relating to the child is reported to both parents as soon as possible
  • Ensure that all matters known by the staff pertaining to the family and the parent’s separation shall remain confidential
  • Ensure that no member of staff takes sides within the separation and treats both parents equally and with due respect.
  • The nursery cannot restrict access to any parent with parental responsibility unless a formal Court Order is in place.
  • We respectfully ask that parents do not put us in this position.

We ask parents to:

  • Provide us with all information relating to parental responsibilities, Court Orders and injunctions
  • Update information that changes any of the above as soon as practicably possible
  • Work with us to ensure continuity of care and support for your child
  • Not involve nursery staff in any family disputes, unless this directly impacts on the care we provide for the child
  • Talk to the manager/key person away from the child when this relates to family separation in order to avoid the child becoming upset. This can be arranged as a more formal meeting or as an informal chat
  • Not ask nursery to take sides in any dispute. We will only take the side of your child and this will require us to be neutral at all times.

England: EYFS

Tring Park Day Nursery aims to support children’s care and welfare on a daily basis in line with their individual needs. All children need contact with familiar, consistent carers to ensure they can grow confidently and feel self-assured. At times children need to be cuddled, encouraged, held and offered physical reassurance.

Intimate care routines are essential throughout the day to ensure children’s basic needs are met. This may include nappy changing, supporting children with toileting, changing clothes where required, first aid treatment and specialist medical support.

In order to maintain the child’s privacy, the majority of these actions will take place on a one-to-one basis and wherever possible will be supported by the child’s key person with the exception of the first aid treatment that will be conducted by a qualified first aider.

We wish to ensure the safety and welfare of the children involved in intimate care routines and safeguard against any potential harm as well as ensuring the staff member involved is fully supported and able to perform their duties safely and confidently. Through the following actions we will endeavour to support all parties:

  • Promote consistent and caring relationships through the key person system in the nursery and ensure all parents understand how this works
  • Ensure all staff undertaking intimate care routines have suitable enhanced DBS checks
  • Train all staff in the appropriate methods for intimate care routines and access specialist training where required, i.e. first aid training, specialist medical support
  • Conduct thorough inductions for all new staff to ensure they are fully aware of all nursery procedures relating to intimate care routines
  • Follow up on these procedures through supervision meetings and appraisals to identify any areas for development or further training
  • Working closely with parents on all aspects of the child’s care and education as laid out in the parent and carers as partners policy. This is essential for intimate care routines which require specialist training or support. If a child requires specific support the nursery will arrange a meeting with the parent to discover all the relevant information relating to this to enable the staff to care for the child fully and meet their individual needs
  • Ensure all staff have an up-to-date understanding of safeguarding and how to protect children from harm. This will include identifying signs and symptoms of abuse and how to raise these concerns in the most appropriate and speedy manner
  • The setting operates a whistleblowing policy as a means for staff to raise concerns relating to their peers. The management will support this by ensuring staff feel confident in raising worries as they arise in order to safeguard the children in the nursery
  • The management team regularly conducts working practice observations on all aspects of nursery operations to ensure that procedures are working in practice and all children are supported fully by the staff. This includes intimate care routines
  • Staff will be trained in behaviour management techniques as applicable
  • The nursery conducts regular risk assessments on all aspects of the nursery operation and this area is no exception. The nursery has assessed all the risks relating to intimate care routines and has placed appropriate safeguards in place to ensure the safety of all involved.

If any parent or member of staff has concerns or questions about intimate care procedures or individual routines please see the manager at the earliest opportunity.

England: EYFS
3.4 – 3.9

Working with young children to ensure they feel safe, secure and happy involves nursery staff being responsive to their needs, whilst maintaining professional. This includes giving children cuddles and changing children’s nappy’s or clothes.

To minimise the risk of allegations the nursery promotes good practice in the following ways:

  • Although it is appropriate to cuddle children, staff are advised to usually do this in view of other children and practitioners. There may be occasions, for example when a child is ill and needs comforting away from others and this will continue to take place. It is the duty of all staff and the manager to ensure that comforting children is appropriate and to monitor practice
  • When changing children’s nappy’s or soiled/wet clothing, the doors remain open, where appropriate. All staff are aware of the whistle blowing procedures and the manager carries out random checks throughout the day to ensure safe practices
  • Inappropriate behaviour such as over tickling, over boisterous or inappropriate questions such as asking children to tell them they love them is discouraged.

Management will challenge inappropriate behaviour in line with the supervision/ disciplinary or whistleblowing procedures. If a parent or member of staff has concerns or questions about safe care and practice procedures they are urged to see the manager at the earliest opportunity.

England: EYFS
1.1 – 1.12

At Tring Park Day Nursery we aim to provide children with high quality care and a wide and varied range of activities and experiences, which promotes their learning and all round development. We recognise the importance of play for all children and ensure that we provide the opportunity for play both inside and outside throughout the day. We value the experiences that children have at home and endeavour to build on these at nursery.

Provision for children’s care, learning and development is based on the Early Years Foundation Stage (EYFS) framework. This is a framework for all OFSTED registered early years settings for children from birth to five and is part of the Government’s strategy to promote the seven ‘Every Child Matters’ outcomes. The EYFS takes into consideration the care, development and learning opportunities that should be provided for all children.
We aim to ensure that the care, activities and experiences provided:

  • Are supported by the child’s key person
  • Are enjoyable and fun for the children
  • Are accessible to all children, including those with special educational needs
  • Promotes the children’s self-esteem
  • Appropriately responds to the children’s needs
  • Promotes the children’s independence and self-help skills
  • Meets the individual learning needs of all children
  • Provides the children with challenging and rewarding activities and experiences
  • Includes individualised learning opportunities for each child
  • Are appropriate for the children’s age/stage of development
  • Builds on the children’s own interests and experiences
  • Promotes all areas of development and learning, which we see as equally important and interconnected.
  • Ensures a balance of activities and experiences across all areas of learning and development which are planned and informed by the use of our on-going observations and assessment of each child
  • Uses every day routines and experiences as learning opportunities
  • Encourages the children to become active and confident learners
  • Prepares children for the next stage of their learning and development.

We ensure that we:

  • Use the outdoor area, local community and environment to enhance learning opportunities for children
  • Reflect positively the multi-cultural society in which we live
  • Reflect positively the diversity of families that live in our society today
  • Reflect positively the diversity of differently able people who live in our society today.

Children are encouraged to create their own play opportunities and make choices about their play. They are given the opportunity to use their imaginations, develop their natural curiosity and take part in a range of challenging activities within a safe environment and within appropriate boundaries of behaviour.  The children have got unrestrained access to the toys and resources in the main rooms so they are able to help themselves and choose what they want to do. The planned activities are offered at different height worktops (tables, cupboards, rugs and floor) and there is usually a member of staff nearby ready to support and guide children interested in the activity. We recognise the unique opportunities that outside play can provide and the importance of encouraging children to be interested in the natural environment. As we benefit from a large pavement/grass playground directly outside the nursery building, the outside area is used as much as possible. Outdoor play is not restricted by weather conditions, providing that it does not present a health and safety risk to children or staff.

All of the children are assigned a key carer. A key carer is responsible for liaising with the child’s carer, informing the carer of activities in which the child has participated, monitoring the child’s development in the seven areas of learning outcomes and to help the child settle within the nursery. Once a week we hold an informal staff meeting during quiet time and discuss the ideas for the following week’s activities. Using the child initiated planning sheets; the key carer takes the next steps from their key child’s development profiles and from their general interests, which are then added into the weekly planning sheets. All staff members contribute towards this brainstorming and we strive to insure that the individual needs of all children are met within offered provision.

Observations and assessments carried out by key carers are uploaded onto an online system called ‘Owl Track’. Parents and carers have their own unique login to access the system at any time of the day, in which they too can upload observations from activities and events they have participated in outside of the nursery environment. Please read our parents as partner’s policy for more information on how we work together in a close partnership with parents.

According to the parents and other practitioners, Tring Park Day Nursery excels in delivering a home-from-home environment. The older children look after the younger ones and allow them to have role models to look up to. Having one main room gives both age groups a chance to develop important personal skills and socialise with children of different ages.

England: EYFS
2.3 – 2.5

The Early Years Foundation Stage (EYFS) requires that parents and carers must be supplied with a short written summary of their child’s development in the three prime learning and development areas of the EYFS: Personal, Social and Emotional Development, Physical Development and Communication and Language. This should be completed when the child is aged between 24-36 months.

The aims of the progress check are to:

  • Review a child’s development in the three prime areas of the EYFS.
  • Share this information with parents at an agreed time to ensure they have a clear picture of their child’s development.
  • Enable the setting to understand the child’s needs and plan activities and experiences to meet them in the setting.
  • Enable parents to understand the child’s needs and enhance development at home, with support from the setting.
  • Note areas where the child is progressing well and identifies any areas where progress is less than expected.
  • Describe actions the setting intends to take to address any developmental concerns (including working with other professionals where appropriate).

The progress check will:

  • Be completed by the child’s Key Person.
  • Taken from the on-going observational assessments carried out as part of everyday practice in the setting.
  • Be based on skills, knowledge, understanding and behaviour that the child demonstrates consistently and independently.
  • Take account of the views and contributions of parents, and the child if appropriate.
  • Take into account the views of other practitioners and, where relevant, other professionals working with the child.

Tring Park intends that the progress check will:

  • Be clear and easy to read, avoiding unfamiliar jargon, acronyms or terminology (with interpretation and translation available where appropriate).
  • Present a truthful yet sensitive reflection of what the child can do and their achievements to date.
  • Identify areas where the child is progressing at a slower pace than expected.
  • Recognise parents’ in-depth knowledge of their child by incorporating their observations and comments, and explain how their child’s learning and development will be supported in the setting.

Tring Park will agree with parents when is the best time to provide the check and the following factors will be considered before commencing:

  • We will allow a settling in period for the child to enable their Key Person and other practitioners to build up good knowledge of the child’s development, abilities and interests before completing the progress check. (Normally six to eight weeks).
  • If a child has a period of ill health or a significant event in their family (e.g. family breakdown, bereavement or the arrival of a sibling) it may be appropriate to delay the check.
  • If a child has a period of absence or irregular attendance.
  • Where possible, we will carry out the progress check in time for parents to share it with the health visitor at the two year old health and development review.
  • If the child has already had the health visitor 2 year old check the setting is still required to carry out the EYFS 2 year old check.

Children attending more than one setting or changing settings

In the case of children who are attending more than one setting, the progress check will normally be carried out by the child’s key person at the setting where the child spends the greatest amount of time each week.

However, the setting carrying out the progress check will consider whether it would be helpful to get the views of other practitioners working with the child at the other setting or settings.

If a child moves between settings between 24 and 36 months, leaders and managers of the respective settings will agree which provider will complete the check. It will usually be the setting where the child has spent the most time to date.

Preparing the progress check for a child with identified disabilities or special educational need

If the progress check is for a child with an identified disability, medical need or special educational need the setting will take into account if the child is already being supported by other professionals. Then the setting will agree with parents how the views and contributions of those professionals can be sought.

The focus will be on what the child can do, their unique and individual characteristics and their development to date, rather than describing their development in terms of their need or disability.

Information sharing

The setting will include in the child induction process the sharing of both the child’s health visitor contact details and the child’s red book.

The progress check is a statutory requirement of the EYFS. The setting will seek the consent of parents to share information from the check directly with relevant professionals.

England: EYFS
3.54 & 3.58

At Tring Park Day Nursery we are committed to the importance of daily outdoor play and physical development in all children regardless of their age and stage of development. All activities will be made accessible to children with learning difficulties and disabilities to ensure all children are able to freely and independently use the outdoor area and physical play opportunities to best effect.

Children need regular access to outdoor play in order to develop their large and small muscles, experience an environment that is different to the inside of the nursery and more importantly access sunlight in order to absorb vitamin D more effectively.

The outdoor areas, both within the nursery grounds and in the local community have a wealth of resources which help children to develop in a variety of ways, including independence, exploration and investigative skills, risk taking and self-esteem all of which support children to develop skills for now and the future.

The nursery will ensure all areas are safe and secure through close supervision and the use of robust risk assessments and safety checks. Staff are informed of the importance of these procedures and are trained appropriately to ensure these procedures are followed effectively.

Parents’ permission will be sought before the child starts at the nursery; this includes short outings into the local community. Please refer to the visits and outings policy for further information on this process.

All outdoor play opportunities and outings will complement the indoor activities and provide children with both adult-led and child-initiated opportunities to enable children to learn and practice new skills, knowledge and behaviours.

The nursery will use this policy alongside the following policies to ensure the safety and welfare of children throughout their time outside.

  • Health and safety
  • Sun care
  • Babies and toddlers
  • Lost child policy
  • Parents and carers as partners
  • Supervision of children
  • Visits and outings.

England: EYFS
3.28, 3.54, 3.55, 3.57, 3,58, 3.59, 3.60

At Tring Park Day Nursery we care for children under the age of two and have adapted our practice to ensure the safety and well-being of all children in this age group.

We ensure their health, safety and well-being through the following:

  • Children under the age of two have a separate base room and are cared for in small intimate groups
  • We ensure that younger children have opportunities to have contact with older children whilst at nursery
  • Care will be taken to ensure that babies and toddlers do not have access to activities containing small pieces, which could be swallowed or otherwise injure the child
  • All equipment will be checked daily before the children access the area. This will include checking the stability of the cots and highchairs and ensuring restraints on the highchairs, pushchairs and prams are intact and working
  • All doors are fitted with viewing panels and door finger-guards to ensure the safety of children
  • Outdoor shoes will be removed or covered when entering the baby and toddler area(s). Staff will remind parents and visitors to adhere to this procedure
  • Babies and toddlers will have their nappies changed according to their individual needs and requirements by their key person wherever possible. Information will be shared between parents and the key person about nappy changing and toilet training in a way that suits the parents
  • Potties will be washed and disinfected after every use. Changing mats are wiped with anti-bacterial cleanser before and after each nappy change
  • Each baby must have his/her own bedding which will be washed at least weekly or when necessary
  • Cot mattresses must meet safety standards
  • Children under two years will not be given pillows, cot bumpers or any soft furnishings in order to prevent risk of suffocation
  • Children will not be left to sleep in pushchairs or baby bouncers as their backs are not fully supported in this equipment whilst sleeping
  • We follow all cot death guidelines and advise parents of this information. Babies will always be laid to sleep on their back, with their feet touching the foot of the cot
  • Sheets or thin blankets will come no higher than the baby’s shoulders, to prevent them wriggling under the covers. We make sure the covers are securely tucked in so they cannot slip over the baby’s head
  • Cots will be checked before use to ensure no items are within reach i.e. hanging over or beside the cot (e.g. fly nets, cables)
  • All highchairs are fitted with restraints and used at all times. Children will never be left unattended in high chairs. Restraints will be removed and washed weekly or as needed
  • Babies will never be left propped up with bottles as it is both dangerous and inappropriate
  • Sleeping children will be supervised at all times
  • Checks on sleeping babies will be completed every 10 minutes. These are to be documented with the time and staff initials on the sleep check form
  • Staff should not change nappies whilst pregnant until a risk assessment has been discussed and conducted. Students will only change nappies with the support and close supervision of a qualified member of staff
  • Where food/milk is prepared for babies there is a separate area within the kitchen which is specifically designated for this preparation
  • Bottles of formula milk will only be made up as and when the child needs them. These should be cooled to body temperature (37°C) and tested with a sterilised thermometer to ensure they are an appropriate temperature for the child to drink safely
  • Following the Department of Health guidelines we will only use recently boiled water to make formula bottles (left for no longer than 30 minutes to cool). We will not use cooled boiled water and reheat
  • Bottles and teats will be thoroughly cleaned with hot soapy water and sterilised after use (they will not be washed in the dishwasher)
  • A designated area is available for mothers who wish to breastfeed their babies or express milk
  • Labelled mother’s breast milk will be stored in the fridge
  • If dummies are used they will be cleaned and sterilised. This also applies to dummies which have been dropped
  • All dummies will be stored in separate labelled containers to ensure no cross-contamination occurs
  • Sterilisers will be washed out and cleaned daily
  • Children will be transferred to the older age group when felt age/stage appropriate following the transition and settling procedures.

At Tring Park Day Nursery we recognise that a dummy can be a source of comfort for a child who is settling and/or upset, and that it may often form part of a child’s sleep routine.

As babies get older they need to learn to move their mouths in different ways’, to smile, to blow bubbles, to make sounds, to chew food and eventually to talk. As babies move their mouths and experiment with babbling sounds they are learning to make the quick mouth movements needed for speech. The more practice they get the better their awareness of their mouths and the better their speech will be.  The overuse of a dummy may restrict these movements from taking place and therefore effect a child language development.

The nursery aims to:

  • Discuss the use of dummies with parents as part of babies individual care plans
  • Only allow dummies if a child is really upset for comfort (for example, if there are problems at home, they are new to the setting) and/or as part of their sleep routine
  • Store dummies in individual hygienic dummy boxes labelled with the child’s name to prevent cross-contamination with other children
  • If a dummy or bottle falls on the floor or is picked up by another child, this is cleaned immediately and sterilised where necessary.

When discouraging the dummy staff will:

  • Have a designated place for the dummy to be stored, which the child will be aware of
  • Comfort the child and if age/stage appropriate explain why they are not allowed the dummy in a sensitive and appropriate manner
  • Distract children’s attention with other activities and ensure they are settled before leaving them to play
  • Offer other methods of comfort such as toy, teddy or blanket
  • Explain to the child they can have their dummy when they get home or at bed time.

We will also offer support and advice to parents to discourage dummy use during waking hours at home and suggest  ways which the child can be weaned off their dummy (when appropriate).

England: EYFS

At Tring Park Day Nursery we aim to ensure that all children have enough sleep to support their development and natural sleeping rhythms in a safe environment.

The safety of babies sleeping is paramount. We adopt a policy of practice recommended by The Cot Death Society to minimise the risk of Sudden Infant Death. This includes:

  • Babies are placed on their backs to sleep, but when babies can easily turn over from the back to the stomach, they can be allowed to adopt whatever position they prefer to sleep
  • Babies/toddlers will never be put down to sleep with a bottle to self-feed
  • Babies/toddlers will be monitored visually when sleeping, checks are recorded every 10 minutes and babies will never be left in a separate sleep room without staff supervision at all times
  • When monitoring the staff member will look for the rise and fall of the chest, and if the sleep position has changed
  • A change in sleeping  positions will be documented on the safe sleep chart and initialled by the staff member
  • We will increase the monitoring of a sleeping baby to every 5 minutes during the first six weeks the baby/toddler is in our nursery.

We provide a safe sleeping environment by:

  • Monitoring the room temperatures
  • Using clean light bedding, blankets/sleeping bag and ensuring babies are appropriately dressed for sleep to avoid overheating
  • Only having Safety  approved  cots  (or other suitable sleeping equipment, i.e. pods or mats) that are  compliant  with British  Standard  regulations,  and  mattress  covers  are  used  in  conjunction  with  a clean fitted sheet
  • Not using cot bumpers or cluttering cots with soft toys, although comforters will be given where required
  • Keeping all spaces around cots and beds clear from hanging objects i.e. hanging cords, blind cords, drawstring bags
  • Ensuring each baby/toddler is provided with clean bedding
  • Should  a  baby  fall  asleep  while  being  nursed  by  a  practitioner  they  will  be transferred to a safe sleeping surface to complete their rest
  • Having a no smoking policy.

Routine sheets are filled out with the parent and key person when they are settling into the nursery and this is updated at timely periods to review. If a baby has an unusual sleeping routine or position that we would not use in the nursery i.e. babies sleeping on their tummies we will explain our policy to the parents and ask them to sign a form to say they have requested we carry out a different position or pattern on the sleeping babies form.

We recognise parents’ knowledge of their child in regards to sleep routines and will, where possible, work together to ensure each child’s individual sleep routines and well-being continues to be met. However staff will not force a child to sleep or keep them awake against his or her will. They will also not usually wake children from their sleep.

Staff will discuss any changes in sleep routines at the end of the day and share observations and information about children’s behaviour when they do not receive enough sleep.

Sleeping twins
We follow the advice from The Foundation for the Study of Infant Deaths (FSID) regarding sleeping twins and will not put them together in the same cot to sleep. Further information can be found at:


Nursery children and their families may experience grief and loss of close family members or friends whilst with us in the nursery. We understand that this is not only a difficult time for families but it may also be a confusing time for young children, especially if they have little or no understanding of why their parents are upset and why this person is no longer around.

We aim to support both the child and their family and will adapt the following procedure to suit their individual needs and wants:

  • We ask that if there is a loss of a family member or close friend that the parents inform the nursery as soon as they feel able to. This will enable us to support both the child and the family wherever we can and helps us to understand a potential change in behaviour of a child who may be grieving themselves
  • The key person and/or the manager will talk with the family to ascertain what support is needed or wanted from the nursery. This may be an informal discussion or a meeting away from the child to help calm a potentially upsetting situation
  • The child may need extra support or one-to-one care during this difficult time, the nursery will adapt their staffing arrangements so they are fully supported by the most appropriate member of staff on duty, preferably the child’s key person
  • The nursery will be flexible wherever possible to adapt the sessions the child and family may need during this time
  • The death of family pets is also an area that children and their families may need support with. We will follow the above procedure wherever it is appropriate to support the child to understand their loss and support their emotions through this time.

There may also be rare occasions when the nursery is affected by a death of a child or member of staff. This will be a difficult time for the staff team, children and families. Below are some agencies that may be able to offer further support and counselling if this occurs.

The Samaritans: www.samaritans.co.uk 08457 909090

Priory: www.priorygroup.com 08452 PRIORY (08452 774679)

Child Bereavement UK: www.childbereavement.org.uk/For/ForBereavedFamilies/BereavedFamiliesandSchools

Cruse Bereavement Care: www.crusebereavementcare.org.uk 0844 477 9400 helpline@cruse.org.uk

British Association of Counselling: www.bacp.co.uk  01788 578328

SANDS: www.uk-sands.org/About-Sands/Staff-team-departments/Bereavement-Support.html

England: EYFS
3.47 – 3.49

Mealtimes should be a happy, social occasion for children and staff alike. Positive interactions should be shared at these times and enjoyed. Tring Park Day Nursery is committed to offering children healthy, nutritious and balanced meals and snacks which meet individual needs and requirements.

We will ensure that:

  • A balanced and healthy breakfast, midday meal, tea and two daily snacks are provided for children attending a full day at the nursery
  • Menus are planned in advance over a four weekly rota and reflect cultural diversity and variation. These are displayed for children and parents to view
  • We provide nutritious food at all snack and meal times, avoiding large quantities of fat, sugar and salt and artificial additives, preservatives and colourings
  • Parents and children are involved in menu planning
  • Fresh drinking water is constantly available and accessible. It is frequently offered to children and babies and intake is monitored
  • Individual dietary requirements are respected. We gather information from parents regarding their children’s dietary needs including any special dietary requirements, preferences and food allergies that a child has and any special health requirements before a child is admitted to the nursery. Where appropriate we will carry out a risk assessment in the case of allergies and work alongside parents to put into place an individual dietary plan for their child
  • Staff show sensitivity in providing for children’s diets and allergies. They do not use a child’s diet or allergy as a label for the child, or make a child feel singled out because of her/his diet or allergy
  • Staff set a good example and eat with the children and show good table manners. Meal and snack times are organised so that they are social occasions in which children and staff participate in small groups. During meals and snack times children are encouraged to use their manners and say ‘please’ and ‘thank you’ and conversation is encouraged
  • Staff use meal and snack times to help children to develop independence through making choices, serving food and drink, and feeding themselves. Staff support children to make healthy choices and understand the need for healthy eating
  • We provide foods from the diet of each of the children’s cultural backgrounds, providing children with familiar foods and introducing them to new ones. Cultural differences in eating habits are respected
  • Any child who shows signs of distress at being faced with a meal he/she does not like will have his/her food removed without any fuss. If a child does not finish his/her first course, he/she will still be given a small helping of dessert. Children not on special diets are encouraged to eat a small piece of everything
  • Children are given time to eat at their own pace and not rushed
  • Quantities offered take account of the ages of the children being catered for
  • We promote positive attitudes to healthy eating through play opportunities and discussions
  • The nursery provides parents with daily written records of feeding routines for all children
  • No child is ever left alone when eating/drinking to minimise the risk of choking
  • All staff that prepare and handle food are competent to do so and receive training in food hygiene.

England: EYFS
1.1, 1.2, 3.26 & 3.72

We believe that in order for children to receive quality care and early learning that suits their individual needs, parents and staff need to work together in a close partnership. The two-way sharing of information is key to this. The nursery team welcomes parents as partners and this relationship needs to be built on trust and understanding. It is important that we, as practitioners, are able to support parents in an open and sensitive manner.

The nursery wishes to ensure parents are an integral part of the care and early learning team within the nursery.

Our policy is to:

  • Recognise and support parents as their child’s first and most important educators, and to welcome them into the life of the nursery
  • Generate confidence and encourage parents to trust their own instincts and judgement regarding their own child
  • Welcome all parents into the nursery at any time
  • Welcome nursing mothers. The nursery will make available a private area whenever needed to offer space and privacy to nursing mothers
  • If needed we will ensure that nursery documentation and communications are available in a format to suit individual parent’s needs, e.g. Braille, multi-lingual, electronic communications
  • Ensure that all parents are aware of the nursery’s policies and procedures. A detailed parent prospectus will be provided and our full policy documents will be available to parents at all times available in the staff room and on the nursery website
  • Maintain regular contact with parents to help us to build a secure and beneficial working relationship for their children
  • Support parents in their own continuing education and personal development and inform them of relevant conferences, workshops and training
  • Create opportunities for parents to talk to other adults in a secure and supportive environment through such activities as open days and parents evenings
  • Inform parents about the range and type of activities and experiences provided for children, the daily routines of the setting, the types of food and drinks provided for children and events through regularly distributed newsletters and the nursery website
  • Operate a key person system to enable a close working relationship with all parents. Parents are given the name of the key person of their child and their role when the child starts. Support two-way information sharing regarding each child’s individual needs both in nursery and at home
  • Inform parents on a regular basis about their child’s progress and involve them in the shared record keeping through the online ‘Owl Track’ system. Parents’ evenings will be held at least twice a year. Parents will be consulted with about the times of meetings to avoid excluding anyone
  • Consider and discuss all suggestions from parents concerning the care and early learning of their child and nursery operation
  • Provide opportunities and support for all parents to contribute their own skills, knowledge and interests to the activities of the nursery
  • Inform all parents of the systems for registering queries, compliments, complaints or suggestions, and to check that these systems are understood by parents.  All parents have access to our written complaints procedure
  • Provide opportunities for parents to learn about the Early Years Foundation Stage and about young children’s learning in the nursery and how parents can share learning at home and where they can access further information
  • Provide a written contract between the parent(s) and the nursery regarding conditions of acceptance and arrangements for payment
  • Respect the family’s religious and cultural backgrounds and beliefs and to accommodate any special requirements wherever possible and practical to do so
  • Inform parents how the nursery supports children with special educational needs and disabilities
  • Find out the needs and expectations of parents. These will be obtained through regular feedback via survey forms, suggestion system and encouraging parents to review working practices. These are then evaluated by the nursery to promote nursery practice, policy and staff development.

At Tring Park Day Nursery we believe that we have a strong partnership with our parents and an open door policy to discuss any matters arising (if applicable).

In the unlikely event that a parent starts to act in an aggressive or abusive way at the nursery, our policy is to:

  • Direct the parent away from the children and into a private area such as the office (where appropriate)
  • Ensure that a second member of staff be in attendance, where possible whilst ensuring the safe supervision of the children
  • Act in a calm and professional way, ask the parent to calm down and make it clear that we do not tolerate aggressive or abusive language or behaviour
  • Contact the police if the behaviour does not diffuse
  • Once the parent calms down, the member of staff will then listen to their concerns and respond appropriately
  • An incident form will be completed detailing the time, reason and action taken
  • With incidents like this staff may require support and reassurance following the experience, management will provide this and seek further support where necessary
  • Management will also signpost parents to further support if applicable.

England: EYFS
3.74 – 3.75

Our nursery believes that parents are entitled to expect courtesy and prompt, careful attention to their individual needs and wishes. We hope that at all times you will be happy with the service provided and that you might like to voice your appreciation to the staff concerned.

Complaints will be dealt with professionally and promptly to ensure that any issues arising from these complaints are handled effectively and to ensure the welfare of all children.

In case of a complaint relating to child protection, please refer to the Safeguarding Policy.

We welcome any suggestions from parents on how we can improve our services, and will give prompt and serious attention to any concerns that you may have by following our complaints procedure as outlined below:

Complaints procedure

Stage 1
If any parent should have cause for complaint or any queries regarding the care or early learning provided by the nursery they should in the first instance take it up with the child’s key person or a senior member of staff/room leader.

Stage 2
If the issue remains unresolved or parents feel they have received an unsatisfactory outcome, then these concerns must be presented in writing to the nursery manager. The manager will then investigate the complaint and report back to the parent within five working days. This will be fully documented in the complaints log book and will detail the nature of the complaint and any actions arising from it.
(Most complaints are usually resolved informally at stage 1 or 2.)

Stage 3
If the matter is still not resolved, a formal meeting will be held between the manager, parent and the senior staff member to ensure that it is dealt with comprehensively. A record of the meeting will be made along with documented actions. All parties present at the meeting will review the accuracy of the record, sign to agree and receive a copy, which will signify the conclusion of the procedure.

Stage 4
If the matter cannot be resolved to their satisfaction, then parents have the right to raise the matter with Ofsted.

Parents are made aware that they can contact the above in all stages of complaints and are given information on how to contact them.

A record of complaints will be kept in the nursery.  The record will include the name of the complainant, the nature of the complaint, date and time complaint received, action(s) taken, result of any investigations and any information given to the complainant including a dated response.

Parents will be able to access this record if they wish to, however all personal details relating to any complaint will be stored confidentially and will be only accessible by the parties involved. Ofsted will have access to this record at any time during visits to ensure actions have been met appropriately.

Contact details for the regulator:

Piccadilly Gate
Store Street
M1 2WD
TEL: 0300 123 1231

Tring Park Day Nursery
Ofsted Registration no: EY370530

Parents will also be informed if the nursery becomes aware that they are going to be inspected and after inspection will provide a copy of the report to parents and/or carers of children attending on a regular basis.

England: EYFS

We believe that an open access policy is the best way of encouraging participation.

Parents are welcome to view the policies and procedures file, which governs the way in which the nursery operates.  These can be viewed at any time when the nursery is open, simply by asking the nursery manager or by accessing the file in the staff room or on the nursery website.

Parents are also welcome to see and contribute to all the records that are kept on their child; however the nursery will adhere to Data Protection laws.

The nursery ensures that it is registered in regard to data protection and a copy of the certificate can be viewed on the parent’s information board in both the preschool and baby room. All parent, child and staff information is stored securely according to Data Protection registration including details, permissions, certificates and photographic images.

The nursery’s records and documentation are kept and stored in accordance to the minimum legislative archiving time. We currently archive records for at least 21 years and three months.

This will be reviewed annually and amended according to any change in law/legislation.

England: EYFS

All parents are informed of procedures on what to do if they expect to be late. This includes:

  • Calling the nursery as soon as possible to advise of their situation
  • Asking a designated person to collect their child wherever possible
  • Informing the nursery of this person’s identity so the nursery can talk to the child if appropriate. This will help to reduce or eliminate the distress that may be caused by this situation
  • If the designated person is not known to the nursery staff the parent must provide a detailed description of this person, including their date of birth where known. This designated person must know the individual child’s safety password in order for the nursery to release the child into their care. This is the responsibility of the parent.

In the instance of a child not being collected from the nursery after a reasonable amount of time, 15 minutes has been allowed for lateness, the following procedure will be initiated by staff:

  • Inform the nursery manager that a child has not been collected
  • The manager will check for any information regarding changes to normal routines, parents’ work patterns or general information. If there is no information recorded, the parents will be contacted on the numbers provided for their mobile, home or work. If this fails the emergency contacts will then be contacted as per the child’s records
  • The manager/staff member on duty in charge and one other member of staff must stay behind with the child (if it falls outside normal operating hours). During normal operating times, staff ratios must be met and planned for accordingly
  • If the parents still have not collected the child, the manager will telephone all contact numbers available every 10 minutes until contact is made. These calls need to be logged on a full incident record
  • In the event of no contact being made after one hour has lapsed, the person in charge will ring the Social Services Emergency Duty Team and Ofsted to advise them of the situation
  • The two members of staff will remain in the building until suitable arrangements have been made for the collection of the child.
  • The child’s welfare and needs will be met at all times and to minimise distress staff will distract, comfort and reassure the child during the process
  • In order to provide this additional care a late fee of £10 for every 15 minutes will be charged to parents. This will pay for any additional operational costs that caring for a child outside their normal nursery hours may incur. The only exceptions to this will be in cases of acute emergency.

Name Contact No.
Social Services Emergency Duty Team 0300 123 4043 (out of hours)
Ofsted 0300 123 1231

England: EYFS
3.28, 3.57

Tring Park Day Nursery is registered for 35 children between the ages of 6 months and 5 years.

The above is in accordance with the legal space requirements from Ofsted and is the overriding policy in respect of admissions.

Other matters taken into account in deciding which child can be offered a place in the nursery are:

  • Availability of places, taking into account the staff/child ratios, the age of the child and the registration requirements
  • Children who have siblings who are already with us
  • When the application is received (extra weight is given to those who have been on the waiting list the longest)
  • The nursery’s ability to provide the facilities for the welfare of the child, including appropriate staffing arrangements
  • A child requiring a full-time place may have preference over one requiring a part-time place. This is dependent upon work commitments, occupancy and room availability
  • If parents wish to change their contract with the nursery and reduce their child’s attendance from full days to half days, places will be offered according to availability. However as stated above, priority will be given to children requiring full days rather than part days. Although we will try to honour requests for changes in hours of attendance, the needs of the business, staffing and ratios will affect the manager’s decision about availability.
  • Extenuating circumstances affecting the child’s welfare or the welfare of his/her family.

We operate an inclusion and equality policy and ensure that all children have access to nursery places and services irrespective of their gender, race, disability, religion or belief or sexual orientation of parents.

Prior to a child attending nursery, parents must complete and sign a contract and registration form.  These forms provide the nursery with personal details relating to the child. For example, name, date of birth, address, emergency contact details, parental responsibilities, dietary requirements, collection arrangements, fees and sessions, contact details for parents, doctor’s contact details, health visitor contact details, allergies, parental consent and vaccinations etc.

Providers eligible to provide government funded places – England
All settings registered to accept government funding (detailed in the code of practice) must offer free places for three to five year olds for the number of sessions specified by the local authority. At Tring Park Day Nursery we currently provide a number of funded places available for children subject to availability. The available sessions will be provided the term before the funding begins (depending on the child’s start date).

All funded sessions are now in line with the flexible arrangement as specified by the Government. When you register your child for their funded place we will discuss your needs, and as far as possible with availability and staffing arrangements we will try to accommodate your wishes.

England: EYFS
3.7, 3.62

Arrivals and departures of children
It is the policy of the nursery to give a warm welcome to each child on their arrival.

Parents and/or carers are requested to pass the care of their child to a specific member of staff who will ensure his/her safety (this is usually a child’s key person). The parent of the child will be required to immediately record his/her arrival in the daily attendance register. Any specific information provided by the parents should be recorded.

If the parent requests the child to be given medicine during the day the staff member must ensure that the medication procedure is followed.

If the child is not to be collected by the parent at the end of the session, an agreed procedure must be followed to identify the nominated adult. Photo identification or a password is also required where possible for the nominated adult.

The planned departure of the child should be anticipated by the key person in the group. All medicines should be recovered from the medicine cabinet/fridge only when the parent has arrived and should be handed to him/her personally. The medication policy is to be followed here with regards to receiving a parental signature.

No child should be handed over to anyone other than the known parent unless an agreement has been made at the time of arrival.  If in doubt check the person’s identity by ringing the child’s parent or their emergency contact number.

On departure, the child register must be immediately marked by the parents to show that the child has left the premises.

Adults arriving under the influence of alcohol or drugs
The nursery’s prime focus is the care and safety of the children it cares for.  All procedures are written with this in mind.

If an adult arrives to collect a child, whether this is the parent/carer or another designated adult (see above procedure), and they are deemed to be under the influence of alcohol or drugs, the senior member of management on duty will assess whether the child’s safety and welfare may be impacted if released into this person’s care.

The decision will be discussed with the adult and where required an additional named adult will be contacted to collect the child or this will be referred to the duty social care worker if this is not possible. During this time the child will be cared for by another member of staff so they are able to remain calm and engaged in play.

Where an adult is deemed unsuitable to drive due to suspected alcohol or drugs consumption, and may endanger themselves and others if they do, the nursery will intervene and endeavour to prevent this individual from getting back into the vehicle. The nursery reserves the right to also report such matters to the police and, in the case of any employees, reserves the right to take disciplinary action as may be appropriate.

Arrivals and departures of visitors
For arrivals and departures of visitors the appropriate records must be completed on entry and exit e.g. in the visitors book. Please refer to Supervision of Visitors policy for further information.

England: EYFS

We ensure that any photographs or recordings taken of your children in our nursery are only done with prior written permission from each child’s parent. This is gained when each child is registered and is updated on a regular basis to ensure that this permission still stands.

We ask for individual permissions for photographs and video recordings for each different use including, use in the child’s learning journey, for display purposes, for promotion materials including our nursery website and brochure and to use in the local press. We ensure that parents understand that their child may also be on another photograph, but not as the primary person, that may be used in another child’s learning journey.

If a parent is not happy about one or more of these uses then the nursery will respect their wishes and find alternative ways of recording their child’s play or learning.

Staff are not permitted to take photographs or recordings of a child on their own cameras, mobiles or other devices and only use those provided by the nursery. The nursery manager will monitor all photographs and recordings to ensure that the parent’s wishes are adhered to.

Parents are not permitted to use any recording device or camera (including those on mobile phones) on the nursery premises without the prior consent of the manager.

During special events, e.g. Christmas or leaving parties, staff may produce group photographs to distribute to parents on request. In this case individual permission will be asked for each child before this event. This will ensure all photographs taken are in line with parental choice.

England: EYFS

We believe our staff should be completely attentive during their hours of working to ensure all children in the nursery receive good quality care and education. This is why mobile phones or internet access are not to be allowed during working hours.

Restrictions are placed on staff at Tring Park Day Nursery when using social networking sites and any form of ICT; internet or otherwise. The nursery has an excellent reputation to upkeep and comments made on sites such as Facebook,YouTube or other similar social networking sites could have serious adverse impact on how parents’ using the nursery view our staff and the safeguarding of their/our children.  For your own protection it is advised that you must adhere to the following:

  • Ensure all electronic communication with children, parents, carers, staff and others is compatible with your professional role and in line with the policies of Tring Park Day Nursery
  • Do not talk about your professional role in any capacity when using social any form of social media or online – in any way
  • Use Tring Park Day Nursery’s ICT systems and resources only for all official business. This includes your business email address, business phone or photography equipment.  Do not use personal devices, systems, ICT in any circumstances
  • Do not give out your personal details, such as mobile phone number, personal email address or social network details to children, parents, carers and others related to the setting in any way.
  • Do not disclose any passwords and ensure that all personal data is kept secure and used appropriately
  • Mobile phones are not to be turned on during your working hours
  • Mobile phones can only be used on a designated break and then this must be away from the children
  • Mobile phones should be stored safely in the red box within the staff room at all times during the hours of your working day
  • If you have a personal emergency you are free to use the setting’s phone or make a personal call from your mobile in the designated staff area of the setting
  • Staff will need to ensure that managers have up to date contact information and that staff make their families aware of emergency work telephone numbers – Tel: 01442 822584. This is the responsibility of the individual staff member
  • During outings, staff will use mobile phones belonging to the nursery wherever possible. Photographs must not be taken of the children on any personal phones or personal cameras.  Staff are only allowed to take images of children/staff for professional purposes. Ensure that parent/carer of any child under 16 has given written consent to take or publish photos – before doing so
  • Tring Park Day Nursery has its own website and Facebook page; where only photos and text of our staff and children can be posted.  This can only be authorised or posted by duty management
  • Ensure that any images are represented only in a positive context and are removed from your website when they expire.
  • Do not browse, download, upload or distribute any material that could be considered offensive, illegal or discriminatory
  • Staff must not post anything on any social networking sites such as Facebook, Instagram, WhatsApp etc. that could be construed to have any impact on the nursery’s reputation or relate to the nursery in any way
  • Ensure that your online activity, both in work and outside, will not bring Tring Park Day Nursery or professional role into disrepute
  • Staff must not post anything online (text, image, sound or video) onto social networking sites that would offend or upset any member of staff or parent using the nursery or anyone connected with the setting
  • Staff must not allow parents to view their page on social networking sites
  • If any of the above rules are breached; then the member of staff involved will face disciplinary action, which could result in instant dismissal
  • You have a duty to report any eSafety incident which may impact on you, your professionalism or your organisation.  For support and guidance – please contact 01438 843350

Parents and visitors use of mobile phones
The nursery operates its own mobile usage policy in relation to staff and visitors to the premises. Whilst we recognise that there may be emergency situations which necessitate the use of a mobile telephone, in order to ensure the safety and welfare of children in our care, parents and visitors are also kindly asked to refrain from using their mobile telephones whilst in the nursery or when collecting or dropping off their children


England: EYFS

The nursery’s policies in respect of personnel are governed by the following:

  • The best interests of the children, their welfare, safety, care and development
  • The requirements of the Early Years Foundation Stage
  • The needs of the children including maintaining continuity of care
  • Compatibility between all members of staff and the building of a good team spirit
  • Consideration of the advancement of each member of staff both by internal and external training to help them achieve their maximum potential
  • Equal pay for work of equal value
  • Compliance with the current legislation including the principles of the Equality Act 2010 and all current legislation governing discrimination.

We will ensure:

  • The provision of a person specification and job description for each member of staff prior to an interview
  • All interviews will follow our recruitment procedures to ensure safe and fair recruitment occurs
  • The provision of a statement of terms and conditions and contract for each member of staff on employment (contract to be received by new employee within three months of commencement of employment)
  • Prior to commencement of employment, the successful applicant shall be   
provided with an offer letter (conditional on an enhanced Disclosure and Barring Service (DBS) clearance with the induction procedure and any details of other information relevant for their first day of work
  • New members of staff will be provided with copies of all the policies and procedures and we will ensure their understanding and adherence to these over an induction period
  • Harassment of any member of staff relating to race, sexual orientation, gender, gender reassignment, age, religion or belief and disability will not be acceptable. This includes unwanted verbal or physical third party harassment by those not employed by the nursery.

England: EYFS

A probationary period is used to assess the suitability of a new employee for the post. The probationary period is between three to six months and will give both the employer and the employee an opportunity to assess the suitability of the role. The manager will assess the new employee’s performance and competence to ensure he/she meets the standards required by the nursery.

We at Tring Park Day Nursery will ensure that:

  • During this period practitioners will not be left alone to care for children
  • We will not leave new probationers left to care for children with little or no supervision for lengthy periods of time, especially in the first few days
  • No person must be left without supervision without first receiving their Disclosure and Barring Service enhanced check (DBS)
  • The newly appointed tem member will be given suitable guidance and support
  • Formal review meetings will be arranged weekly and over time moving to monthly
  • Appropriate development and training opportunities will be provided to meet their individual needs, which will be based on initial assessment and the expectations of the nursery

The probation period is the opportunity for employers to support staff into the role and should not just be seen as an assessment at the end or within a week of their probationary period expiring.

We will fully support the individual and continually check their understanding and competence.

England: EYFS

All new members of staff will undergo an intensive induction period during which time they will read and discuss the nursery policies and procedures and receive a mentor who will introduce them to the way in which the nursery operates

During their induction period all new staff will receive training on how to safeguard children in their care and follow the Safeguarding Children policy and procedure, about emergency evacuation procedures, equality and health and safety issues

The new member of staff will receive regular meetings with the manager and their mentor during their induction period to discuss their progress.

Induction process

We will spend the time introducing the new individual to the setting and nursery operations, making them feel welcome and ensuring they have the knowledge and understanding of the organisation to fulfil their responsibilities and to be able to support children in their care and work with the team members.
Induction helps new employees to settle into the nursery as soon as possible by familiarising them with:

  • Their roles and responsibilities
  • The job and the work environment
  • The children and families they may be working with and supporting
  • Essential information regarding policies and procedures and their conditions of employment
  • The people they will be working with
  • Information about the local agencies and integrated teams they may be working with.

The induction process is an opportunity to assess and establish skills, develop needs and gaps in competence that can be supported during the probationary period. It also forms an important beginning for those practitioners both new to the sector and new to the nursery and enables them to plan for future direction, career progression and to achieve personal aspirations.

An induction will provide a framework to ensure that the new practitioner:

  • Understands their roles and responsibilities in the nursery team and business
  • Is aware of the organisational aims and objectives
  • Understands how the nursery operates, e.g. policies and procedures (especially safeguarding and health and safety elements such as emergency evacuation, staff code of conduct)
  • Understands how they will be managed and supported to develop, for example, how the supervision and appraisal systems work and the opportunities available to them for progression and career development
  • Is made aware of the practical aspects of their employment e.g. the staff within their team and HR policies such as breaks, holidays, absence reporting etc.
  • Is aware of their terms and conditions of employment – generally laid out in the contract of employment and staff manual.

Everyone, regardless of the level of work, needs an induction period and how detailed this is depends on the new team member’s prior knowledge and level of experience.

Within the first one-two months, the induction will fall into two parts:

  1. The period between the appointment and taking up the post will be used for providing information on work patterns and the EYFS as well as general matters. We will provide the member of staff with a parent information pack, a staff manual and job descriptions booklet so that the employee is familiar with the nursery and its policies before they start.
  2. The induction form will be started at this point and signed and dated as information is given or as understanding is demonstrated by the inductee. Important areas will be covered initially, these include: safeguarding, health and safety (including evacuation procedures) and information regarding policies and procedures to be followed.

To ensure that the new team member is not overloaded with too much information, the induction programme will be spread over time based on individual needs.

Mentor system
In the first few weeks we will provide the new team member with a mentor who can be used to support, advise, motivate and encourage the staff member. The mentor will provide a safe harbour, a space to ask questions, think out load and make mistakes without feeling embarrassed. The mentor will view the staff member objectively and give constructive feedback along with general guidance.

England: EYFS
1.11, 3.20-3.26

The nursery highly values its staff. It is in the interests of the nursery, the children, their families, and the individual, that each staff member is given the opportunity to develop their skills to their maximum and to broaden their knowledge and skills in caring for children.

Personal and professional development is essential for maintaining the delivery of high-quality care and learning for children in their early years. It underpins all aspects of positive interactions and activities planned for children.

At Tring Park Day Nursery we ensure that most of the staff are qualified to Level 3 (or equivalent) or above in childcare and education. Other staff working at the nursery will either be qualified to Level 2 or undertaking training.

We strongly promote continuous professional development and all staff have individual training records and training plans to enhance their skills and expertise.

To facilitate the development of staff we:

  • Coach, lead and offer encouragement and support to achieve a high level of morale and motivation
  • Promote teamwork through on going communication, involvement and a no blame culture to enhance nursery practice
  • Provide opportunities for delegation based on skills and expertise to offer recognition and stimulate staff
  • Encourage staff to contribute ideas for change within the nursery and hold regular staff meetings and team meetings to develop these ideas. Regular meetings are also held to discuss strategy, policy and activity planning
  • Encourage staff to further their experience and knowledge by attending relevant external training courses
  • Encourage staff to pass on their knowledge to those who are less experienced and share knowledge from external training with small groups of staff within the nursery
  • Provide regular in-house training relevant to the needs of the nursery
  • Carry out regular 6 weekly supervisions with all staff. These provide opportunities for staff to discuss any issues, identify solutions to address issues as they arise and receive coaching to improve their personal effectiveness. Staff appraisals are carried out annually where objectives and action plans for staff are set out, whilst also identifying training needs according to their individual needs
  • Develop a training plan addressing both qualifications and continuous professional development needs of the nursery and individual staff
  • Carry out training needs analyses for all individual staff, the team as a whole, and for the nursery every six months
  • Promote a positive learning culture within the nursery
  • Offer 6 monthly/annual team building training
  • Carry out full evaluations of all training events and use these to evaluate the training against the aims set to enable the development of future training programmes to improve effectiveness and staff learning
  • Provide inductions to welcome all new staff and assign a ‘work-buddy’ to coach and support new staff
  • Offer on going support and guidance
  • Offer varied information sources including membership to local and national organisations, resources, publications and literature to all staff.

England: EYFS
3.21, 3.22

As part of our culture of safeguarding and continuous improvement we implement supervisions for all of our staff following their induction and probation period.

Supervisions provide staff with the opportunity to:
Discuss any issues – particularly concerning children’s development or well-being;
Identify solutions to address issues as they arise; and
Receive coaching to improve their personal effectiveness.

The frequency of these is 6 weekly according to individual needs. A template agenda is used supervisions one to ensure consistency across the setting. This clearly sets out who does what and the timeframe, i.e. what the manager is responsible for and what the practitioner needs to do.

Where staff are struggling to identify areas to discuss in a supervision we will ask them to identify three things they have enjoyed about their job since the last supervision and one thing they have least enjoyed. They will be asked to complete this prior to supervision (as set out in their responsibilities).

There may be times when supervisions may be increased for members of the team as and when needed, i.e. when going through personal circumstances at home, for new starters, staff returning after long-term illness, on request from staff.

It is the responsibility of the manager to plan time to ensure that all staff have supervisions. At Tring Park Day Nursery supervisions are carried out by the manager, deputy, senior nursery nurse or room leaders. If for any reason supervision is cancelled a new date will be rearranged within 7 days.

Supervision forms also include a declaration for members of staff to declare any criminal offences since last DBS or reason for incapability to work with children.
It is each member of staff’s responsibility to ensure that they are available for supervision meetings or support and that the the necessary paperwork is complete.
Information shared in supervision sessions is confidential.

The supervision process will be evaluated once/twice a year through staff feedback.

England: EYFS
3.9 – 3.13 & 3.14 – 3.18

At Tring Park Day Nursery we are vigilant in our recruitment procedures aiming to ensure all people working with children are qualified and suitable to do so. We follow this procedure each and every time we recruit a new member to join our team.


  • We use reputable newspapers, websites and the local job centre to advertise for any vacancies
  • We ensure that all recruitment literature includes details of our equal opportunities policy and our safe recruitment procedures; including an enhanced Disclosure and Barring Service (DBS) check, at least two independent references for each new employee.

Interview stage

  • We shortlist all suitable candidates against a preset specification and ensure all applicants receive correspondence regardless of whether they are successful in reaching the interview stage or not
  • All shortlisted candidates will receive a job description, a person specification, an equal opportunities monitoring form and a request for identification prior to the interview
  • The manager and the business manager (deputy if business manager is unable to attend) will both sit on the interview panel and are both involved in the overall decision making
  • At the start of each interview all candidates’ identities will be checked using, for example, their passport and/or photo card driving licence. All candidates will be required to prove they are eligible to work in the UK
  • All candidates reaching the interview stage are questioned using the same set criteria and questions. These are formulated around specific areas of childcare, including safeguarding the children in their care, planning suitable activities to enhance the child’s development and their understanding of the legal frameworks applied to childcare and used in the nursery. The questions will be value based and will ensure the candidate has the same values as the nursery with regards to the safety and welfare of the children in their care
  • Candidates will be given a score for their answers including a score for their individual experience and qualifications
  • Each shortlisted candidate will be asked to take part in a supervised practical exercise which will involve spending time in a particular age group in the nursery interacting with the children, staff and where appropriate parents
  • The manager and deputy will then select the most suitable person for this position based on these scores and their knowledge and understanding of the early years framework as well as the needs of the nursery
  • Each candidate will receive communication from the nursery stating whether they have been successful or not.

Starting work

  • The successful candidate will be offered the position subject to at least two references from previous employment or in the case of a newly qualified student, their tutor and a personal or professional reference (e.g. their GP). These references will be taken up BEFORE employment commences. This will be verbal initially and then followed up with a written reference which will form part of their personnel file
  • Prior to employment but after the job has been offered a health check questionnaire will be given to the employee
  • All new starters will be subject to an enhanced Disclosure and Barring Service (DBS) check whether they currently hold an enhanced DBS/CRB check or not. This will be initiated before the member of staff commences work in the nursery and they will not have unsupervised access to any child or their records before this check comes back clear. Further to this, the taking of photographs of any child, looking at their learning and development log or changing the nappy of any child will not be undertaken by any new member of staff without an up-to-date enhanced DBS check (whether supervised or not)
  • All qualifications will be checked and copies taken for their personnel files
  • All new members of staff will undergo an intensive induction period during which time they will read and discuss the nursery policies and procedures and receive a mentor who will introduce them to the way in which the nursery operates
  • During their induction period all new staff will receive training on how to safeguard children in their care and follow the Safeguarding Children policy and procedure, about emergency evacuation procedures, equality and health and safety issues
  • The new member of staff will receive regular meetings with the manager and their mentor during their induction period to discuss their progress.

On going support and checks

  • All members of staff will update a health questionnaire on an annual basis to ensure management have a good knowledge of any changes that may require support or additional resources to aid them to carry out their day-to-day duties
  • All staff are responsible for notifying the manager in person should any circumstances arise that may affect their suitability to work with children. This will include any incidents occurring outside the nursery. Staff will face disciplinary action should they fail to notify the manager in a reasonable timescale
  • Each member of staff will receive two meetings a year with the manager, a formal appraisal and a more informal review. This will provide an opportunity for the manager and member of staff to discuss training needs for the following six months as well as discuss their performance in the previous six months
  • The manager, deputy and room leaders will be responsible for any support the staff team may have between these reviews. This includes mentor support, one-to-one training sessions, ongoing supervision, work-based observations and constructive feedback.

Legal requirements

  • The nursery abides by all legal requirements relating to safe recruitment from the Early Years Foundation Stage
  • The nursery also abides by the employer’s responsibilities relating to informing the Disclosure and Barring Service (DBS) of any changes to the suitability of their staff, whether this member of staff has left the nursery or is still under investigation. Please refer to the safeguarding policy for further information.

England: EYFS
3.9 – 3.13 & 3.14 – 3.18

The nursery manager is responsible for ensuring all staff, including students, are suitable to work with children. Checks are carried out via enhanced Disclosure and Barring Service (DBS) checks. Where possible staff will have the checks completed prior to starting employment. However if there are delays in checks coming through as a last resort staff may work in the nursery before these checks are completed as long as they are supervised by registered staff at all times.

All nursery staff will be informed of staff awaiting enhanced DBS clearances.

Staff awaiting these checks will never:

  • Be left unsupervised whilst caring for children
  • Take children for toilet visits unless supervised by registered staff
  • Change nappies
  • Be left alone in a room or outside with children
  • Administer medication
  • Administer first aid
  • Take photographs of any children
  • Look at a child’s learning and development log.
  • Have access to children’s personal details and records.

Whilst ensuring all the above are adhered to, we still recognise that it is vital that the staff member awaiting an enhanced disclosure is made to feel part of the team and participate fully in every other aspect of the nursery day.

We recognise that the enhanced DBS disclosure is only part of a suitability decision and nursery management will ensure each individual working with a child goes through a vigorous recruitment and induction procedure (as laid out in the safe recruitment policy). We will also ensure they receive continuous support, training and supervision from management in order to provide a safe, secure and healthy environment for all children in the nursery.

All students will also receive an interview to ensure they are suitable for the nursery, an induction process to ensure they fully understand and are able to implement the nursery procedures, working practices and values. All students will be fully supervised to ensure they receive the appropriate support, training and information they may require.

We recognise that certain employees such as young persons, new and expectant mothers and persons with a disability require special consideration under The Management of Health and Safety at Work Regulations 1992 and the Equality Act 2010. The Health and Safety Policy should have regard to such persons both at the commencement of employment and during the course of it. The following procedure is therefore set down to achieve this aim.

Any employee requiring special consideration will be assessed by the nursery manager and in conjunction with the individual on induction to the nursery or when their condition or disablement comes to light. The risk assessments relating to the occupation of such workers will be considered at these times and special measures such as training and supervision, arrangements, modifications, and medical surveillance if necessary will be agreed with the worker.

Further assessments and reviews will be carried out at least annually, or if and when any changes to the special circumstances or environment occur.

England: EYFS

The nursery’s work with children and their families will bring us into contact with confidential information. It is a legal requirement for the nursery to hold information about the children and families using the nursery and the staff working at the nursery.  This information is used for registers, invoices and emergency contacts. However all records will be stored in a locked cabinet in line with Data Protection registration.

It is our intention to respect the privacy of children and their families and we will do so by:

  • Storing confidential records in a locked filing cabinet
  • Ensuring that all staff, volunteers and students are aware that this information is confidential and only for use within the nursery
  • Ensuring that parents have access to files and records of their own children but not to those of any other child
  • Gaining parental permission for any information to be used other than for the above reasons
    Ensuring the staff, through their close relationship with both the children and their parents, learn more about the families using the nursery.
  • Ensuring all staff are aware that this information is confidential and only for use within the nursery setting. If any of this information is requested for whatever reason, the parent’s permission will always be sought
  • Ensuring staff do not discuss personal information given by parents with other members of staff, except where it affects planning for the child’s needs
  • Ensuring staff, student and volunteer inductions include an awareness of the importance of confidentiality in the role of the key person. If staff breach any confidentiality provisions, this may result in disciplinary action, and in serious cases, dismissal. Students on placement in the nursery are advised of our confidentiality policy and required to respect it
  • Ensuring staff, students and volunteers are aware of and follow our social networking policy in relation to confidentiality
  • Ensuring issues concerning the employment of staff remains confidential to the people directly involved with making personnel decisions
  • Ensuring any concerns/evidence relating to a child’s personal safety are kept in a secure, confidential file and are shared with as few people as possible on a “need-to-know” basis. If, however, a child is considered at risk, our safeguarding policy will override confidentiality.

All the undertakings above are subject to the paramount commitment of the nursery, which is to the safety and well-being of the child.

As a nursery we understand the stresses of returning to work after having a baby or working in the same environment as your child or a close relation. We wish to support smooth transitions for both you and the child, therefore we request the member of staff meet with the nursery manager and room leader where appropriate to discuss the needs of all parties.

We believe our staff should remain neutral and treat all children with the same concern; therefore it is not always appropriate for staff to care for their own children whilst working in the nursery. However we will accommodate all wishes of our staff and come to an agreement which suits us all.

  • Where staff are positioned in the same room as their child or close relation an agreed set of guidelines will be adopted by both the nursery and the member of staff to set out the expectations of working with their child/close relation.
  • Where this agreement is not working or is impacting on the care of the children in the room, the manager and member of staff will reassess the situation
  • Staff caring for another staff member’s child will treat them as they would any other parent/child. No special treatment will be offered to any child or parent who has connections with the nursery.

Where the care of the children in the room is impacted upon because of the staff’s relationship with their child or close relation:

  • It will be the staff member that moves rooms, not the child. This will enable the child to be in the appropriate age/stage group and forge consistent relationships with other children in this group
  • Staff will be required to adhere to guidelines about contact with their child during the nursery day. Although we do not want to restrict a parent seeing their child, we must consider the room routine and the upset a visit may cause the child when their parent leaves the room again. This will be agreed by the member of staff, manager and the room leader in order to cause as little upset as possible to all children involved
  • If there are staff shortages resulting in the movement of staff, the staff members will be placed in a different room to that of their child or close relation wherever possible
  • Where a staff member’s baby requires breastfeeding, the nursery will adapt the above guidelines to suit both baby’s and mother’s needs. Cover will be provided during this time.

England: EYFS

The nursery is committed to sharing good practice with those wishing to pursue a career in childcare. Therefore, students will be welcomed to join our staff team and gain work experience within our nursery. We welcome the chance to encourage training. We accept student placements and recognise this as an opportunity to examine and revise our own practice. We will accept up to 2 student(s) at a time as more students than this places undue pressure on staff. We do, however, accept small groups or occasional placements when research or studies are being carried out that will be of benefit to childcare.

Students are expected to be associated with a recognised child-related course, or on occasions, pupils from local secondary schools on work experience. Placements will be offered after discussions with the appropriate tutors, and close links have been established with the college or school.

Students will attend a visit to the nursery for an interview, followed by their student induction and nursery tour. At this time, students will have the opportunity to read and discuss relevant health and safety policies, receive a copy of the Student Handbook, and sign their contract in readiness for their first day:

  • All students will have an enhanced Disclosure and Barring Service (DBS) check before their placement begins
  • Students will be supervised at all times by a member of staff assigned to them and will not be left alone with the children
  • Students will be asked to read all nursery policies that relate to their placement during their student induction
  • We require students to keep to our confidentiality policy
  • It is expected that during the student’s placement, their tutor will visit the nursery or have verbal communication with the Student Co-ordinator to receive feedback about the student’s progress
  • Students will be offered support and guidance throughout their placement and offered constructive honest feedback in respect of their performance. Staff will respect individual students’ needs and abilities and will aid their development
  • An accurate evaluation of ability and performance for both students and training providers will be provided and the nursery will support students who are experiencing difficulties with action plans if needed
  • To maintain parent partnerships, parents will be informed of when students are present in the nursery via the parent noticeboard. Wherever possible this will be accompanied by a recent photograph of the student.

All students on placement must adhere to the same codes of conduct as permanent staff and this also applies to time-keeping and dress codes. Confidentiality must be upheld at all times. Students are attached to a senior member of staff who will supervise their work and explain the health, safety and fire requirements. All students are encouraged to contribute fully to the nursery routine and to spend some time in each area. Students must not be left alone with children and they should only be allowed to change nappies if required by their course and when supervised.

England: EYFS

Tring Park Day Nursery recognises the immense benefits that volunteers bring to the nursery. In return, we hope to give volunteers an opportunity to exercise their skills in a different environment and to undertake new experiences.

Status of volunteers
A volunteer is not an employee and will not have a contract of employment with the nursery. We will however insist that the volunteer follows all nursery procedures in the same manner as a paid employee to ensure consistency and quality of care and early learning for the children.

Enhanced Disclosure and Barring Service (DBS) check
All volunteers will have suitability checks conducted in the same way as paid employees. This will include enhanced DBS check. These checks will be conducted before any volunteer starts their time within the nursery and this will also include two written references.

Volunteers will be offered training and/or support as appropriate. We will provide any training and support required for the role, including child protection and health and safety training. The purpose of this is to enable the volunteer to get the most out of their decision to volunteer and enhance their performance in their voluntary role within our team.

Policies and procedures
Volunteers are expected to comply with all the nursery’s policies and procedures. The volunteer’s induction process will include an explanation of this.

Volunteers are likely to become aware of confidential information within the nursery either about the children, its staff and parents. Volunteers should not disclose this information and should follow the nursery confidentiality procedure at all times.

Volunteer’s induction pack

On commencing their volunteer work, the volunteer will be given a pack containing:

  • General information about the nursery
  • A copy of this volunteering policy
  • A confidentiality statement which will require reading, signing and returning to the nursery manager
  • Details of access to all nursery relevant policies and procedures

Volunteer support
The nursery has a Volunteer’s Support Advisor who will take the volunteers through their induction and then provide support throughout their time in the nursery. Our Volunteer’s Support Advisor is:

  1. Murren Oakley

England: EYFS
3.4, 3.5, 3.6, 3.7

Whilst we expect all our colleagues, both internal and external, to be professional at all times and hold the welfare and safety of every child as their paramount objective, there may be occasions where this may not be happening.

It is vital that all team members talk through any concerns they may have with their line manager at the earliest opportunity to enable any problems to be ironed out as soon as they arise.

Disclosure of information
If, in the course of your employment, you become aware of information which you reasonably believe tends to show one or more of the following, you MUST use the nursery’s disclosure procedure set out below:

  • That a criminal offence has been committed or is being committed or is likely to be committed
  • That a person has failed, is failing or is likely to fail to comply with any legal obligation to which they are subject (e.g. EYFS, National Minimum Standards, National Care Standards)
  • That a miscarriage of justice that has occurred, is occurring, or is likely to occur
  • That the health or safety of any individual has been, is being, or is likely to be, endangered
  • That the environment, has been, is being, or is likely to be, damaged
  • That information tending to show any of the above, is being, or is likely to be, deliberately concealed.

Disclosure procedure

  • If this information relates to safeguarding then the nursery safeguarding policy should be followed, with particular reference to the staff and volunteering section
  • Where you reasonably believe one or more of the above circumstances listed above has occurred you should promptly disclose this to your manager so that any appropriate action can be taken. If it is inappropriate to make such a disclosure to your manager (i.e. because it relates to your manager) you should speak to Fiona McNamara – Tel: 07789929593
  • Employees will suffer no detriment of any sort for making such a disclosure in accordance with this procedure.  For further guidance in the use of the disclosure procedure, employees should speak in confidence to the nursery manager/owner
  • Any disclosure or concerns raised will be treated seriously and will be dealt with in a consistent and confidential manner and will be followed through in a detailed and thorough manner
  • Any employee who is involved in victimising employees who make a disclosure, takes any action to deter employees from disclosing information or makes malicious allegations or disclosures in bad faith will be subject to potential disciplinary action which may result in dismissal
  • Failure to report serious matters can also be investigated and potentially lead to disciplinary action which may result in dismissal
  • Any management employee who inappropriately deals with a whistleblowing issue (e.g. failing to react appropriately by not taking action in a timely manner or disclosing confidential information) may be deemed to have engaged in gross misconduct which could lead to dismissal.

Tring Park Day Nursery encourages all its employees to maximise their attendance at work while recognising that employees will, from time to time, be unable to come to work due to sickness. By implementing this policy, we aim to strike a reasonable balance between the pursuit of its business needs and the genuine needs of employees to take occasional periods of time off work because of sickness. This policy and procedure establishes a framework to support individuals and the organisation in times of sickness absence. It ensures that appropriate and consistent advice is provided and that assistance and support is offered to employees and, where necessary, action is taken.

We aim to provide a healthy working environment and demonstrate commitment to health, safety and the welfare of staff in order to maximise attendance.

Management is responsible for regularly monitoring and taking appropriate action in connection with sickness and other unplanned absence.

Exclusion periods for contagious illnesses
Working with children will mean that you are in contact with illnesses which can be highly contagious. We take the health of children and staff very seriously therefore if you have any contagious illness you must adhere to the same exclusion periods as children. This will ensure that you are able to recover appropriately and that this illness is not passed onto other staff, children or parents. The manager will advise you of any exclusion times required (see the sickness and illness and infection control policies).

Sickness absence reporting procedure
Reporting of sickness absence should be done using the following guidelines.  Failure to follow these guidelines could delay any sick pay due to you and could possibly result in disciplinary action.

  1. On your first day of absence, you must:
    • Telephone the nursery and speak to the duty manager
    • Give brief details of your illness
    • Telephone and speak to someone yourself unless you are hospitalised or incapacitated
    • Contact someone within one hour of your normal start time. If you are due to start at 8:00am then please contact the duty manager at least half an hour before your shift is due to start.
  2. If you are aware that the illness is likely to last for more than the one day you should indicate the length of absence expected.  If you have been unable to determine how long the absence will last, and it exceeds the third day, you must contact your manager again on the fourth day.
  3. On returning to work you must complete a copy of the ‘Employee’s statement of sickness self-certification form’. This should be signed by nursery management.
  4. For absences of more than seven consecutive days, you must provide a ‘fit note’ completed by a qualified medical practitioner for the period of absence.
  5. After returning to work from any sickness absence leave, a ‘return to work’ interview may be undertaken by the employee and line manager. This will not happen in all circumstances, but it would be expected in the following:
    • Where the absence has exceeded 14 days
    • Where the nature of the illness means that duties on return to work may need to be altered, and clarification and/or consultation is required
    • Where a member of staff has had two or more absences in 12 weeks.

During the return to work interview the following will be discussed:

  • The reason for absence
  • Whether adjustments to the role (on a temporary or more permanent basis) are required, and what they are. These might include adjusted work patterns, start and finish times and changes of duties
  • Future requirements and expectations, e.g. improved attendance
  • The return to work interview should be recorded and signed by both the duty manager and employee and a copy attached to the employee’s file.

Where an employee’s attendance record gives cause for concern because of the duration or frequency of absence, this should be brought to the attention of the employee through a discussion with the manager.

Throughout any stage of discussions on sickness absence, employees may be accompanied by a work colleague.

The abuse of sick leave and pay regulations may be classified as misconduct and will be dealt with through the disciplinary procedure.

Frequent and/or persistent short-term sickness absence
Short-term absence may either be for reasons of sickness, e.g. short periods of one or two days occurring frequently.

Absence of this nature can be identified by one of the following indicators and should be classed as a trigger:

  • Four self-certified spells of absence in one calendar year
  • A total of 10 working days or more of self-certified absence in one calendar year
  • Patterns of absence over a period, e.g. an individual regularly taking Mondays or Fridays off
  • Where an employee’s attendance record is significantly worse than those of comparable employees, or absence problems have gone on for a considerable length of time.

Long-term sickness absence
For the purposes of the policy, long-term sickness absence is defined by the nursery as absences lasting over one month.

Where absences have lasted over 14 calendar days or more the duty manager should contact the member of staff concerned to obtain an initial assessment of the problem and to offer any further help or assistance. This informal contact may be maintained with the employee’s agreement until one month’s continuous absence.

At this point and where felt appropriate after further assessment of the problem, the manager will arrange a face-to-face meeting or telephone conference between themselves and the member of staff. The meeting should:

  • Seek to confirm the reasons and nature of the absence and its likely duration
  • Ensure that the member of staff is aware of the nursery’s concern regarding their health and necessary absence from work
  • Consider offering alternative duties or a shorter working week if this would enable a quicker return to work subject to medical advice
  • Give consideration to any personal problems being encountered and discuss possible ways of helping the individual resolve these
  • Advise the member of staff that in their best interests they may be asked to see a registered medical practitioner or occupational health provider appointed by the nursery to enable a medical report to be prepared
  • Alternatively, and if appropriate, gain agreement from the member of staff to contact their doctor or specialist in order to establish the likely length of absence and the long-term effect on capability in relation to job performance and attendance at work.

If all other avenues have been investigated, the absence continues or following return to work, the attendance record does not improve; a subsequent meeting should be arranged.  At this point unless there are reasonable grounds to believe there will be an improvement in the foreseeable future, the manager should inform the member of staff that long-term sickness absence due to ill health may put their employment at risk and the possibility of termination by reason of capability might have to be considered taking into account any medical information available.

The position will be reviewed periodically and ultimately it may become necessary from a business perspective to consider termination of employment. In these circumstances, the nursery will:

  • Review the employee’s absence record to assess whether or not it is sufficient to justify dismissal
  • Consult the employee
  • Obtain up-to-date medical advice through occupational health
  • Advise the employee in writing as soon as it is established that termination of employment has become a possibility
  • Meet with the employee to discuss the options and consider the employee’s views on continuing employment
  • Review if there are any other jobs that the employee could do prior to taking any decision on whether or not to dismiss
  • Allow a right of appeal against any decision to dismiss the employee on grounds of long-term ill health and;
  • Arrange a further meeting with the employee to determine any appeal
  • Following this meeting, inform the employee of its final decision
  • Act reasonably towards the employee at all times.

Any decision to terminate employment will be taken by the Owner, making sure the capability procedure has been exhausted.

Occupational health
The nursery will engage the services of an independent Occupational Health Advisor in situations where expert medical opinion is required, and work with them to identify the best course of action in circumstances of sickness absence.

Access to medical records
The Access to Medical Records Act 1988 gives individuals the right of access to medical records relating to themselves which have been prepared by a medical practitioner for employment purposes.  The Act provides that:

  • Employers must gain the consent of employees before requesting reports from medical practitioners
  • Employers must inform employees of their rights in respect of medical reports
  • The employee has the right of access to the report before the employer sees it, provided appropriate notification is given
  • The employer is responsible for notifying the medical practitioner that the employee wishes to have access
  • The employee may ask for a report to be amended or may attach a statement to the report
  • Having seen the report, the employee may wish to withhold consent to it being supplied.

Where the nursery requests further medical information about the health of staff from an individual’s General Practitioner or Specialist, or its own occupational health provider, the provisions of the Act will be followed.

Throughout any interviews regarding sick absence, staff are entitled to the support of and/or representation by a colleague or union representative.

The nursery reserves the right to request employees to attend a medical advisor (e.g. consultant, GP or Occupational Health Advisor) during their employment, if it is reasonably deemed necessary due to sickness absence, changes in health or the role, where it is necessary to seek expert medical opinion as to whether or not the employee can fulfil their job role.

Sick Pay
During the first six months of employment, there is no entitlement to company sick pay.  Statutory Sick Pay (SSP) will be paid in accordance with Department for Work and Pensions requirements, and no payment will be made for the first three working days in a period of incapacity for work.

Company sick pay entitlement
The nursery will pay company sick pay dependent on length of service, as shown below.

  • Zero to six months – SSP only
  • Six months onwards – 3 days full pay per annum

Sick Pay is calculated on a rolling 12 month basis i.e. the amount of sickness during the last 12 month period.

Additional sick leave will be unpaid or subject to SSP in accordance with regulations and rates applicable at the time.

Annual leave and sick pay
Where an employee falls sick or is injured while on holiday, the nursery will allow the employee to transfer to sick leave and take replacement holiday at a later time. This policy is subject to the following strict conditions:

  • The total period of incapacity must be fully certificated by a qualified medical practitioner
  • The employee must contact the duty manager as soon as he/she knows that there will be a period of incapacity during a holiday
  • The employee must submit a written request no later than five days after returning to work setting out how much of the holiday period was affected by sickness and the amount of leave that the employee wishes to take at another time
  • Where the employee is overseas when he/she falls ill or is injured, evidence must be produced that the employee was ill by way of either a medical certificate or proof of a claim on an insurance policy for medical treatment received at the overseas location.

Where the employee fulfils all of the above conditions, we will allow the employee the same number of days’ replacement holiday leave as the number of holiday days lost due to sickness or injury.

Sickness or injury shortly before a period of planned holiday
If an employee is ill or is injured before the start of a period of planned holiday, we will agree to the employee postponing the holiday dates to another mutually agreed time. Any period of sickness absence will then be treated in accordance with the Employer’s normal policy on sickness absence.

The employee must produce a letter from his/her doctor confirming that he/she is unfit to take the holiday.

The employee must submit a written request to postpone the planned holiday and this must be accompanied by a letter from his/her doctor confirming that he/she is unfit, or is still likely to be unfit, to take the holiday.

Replacement holiday dates
Where it is agreed that an employee can take replacement holiday leave at a later time, the employee should nominate replacement holiday dates as soon as possible, with the dates being subject to the agreement of the employee’s line manager in the usual way.

Employees should endeavour to take any replacement holiday within the same holiday year as the days lost as a result of sickness or injury. In the event that part or all of the holiday is lost due to incapacity towards the end of the nursery’s holiday year and there is insufficient time left during that year for the replacement holiday leave to be taken, the employee will be permitted to carry over the replacement holiday to the next holiday year. However, this leave must be taken as early in the new holiday year as possible.

Tring Park Day Nursery provides quality affordable childcare for the local community. Quality childcare brings benefits for the whole community; enabling parents to return to work and combine employment with family life, and enabling employers to retain and recruit employees from the local community.

We want parents to feel confident about the quality of care that is provided for their child in order for them to have no concerns for their child’s health, welfare and early learning.

In order for Tring Park Day Nursery to run effectively and efficiently serving local community needs, it is important that an operational plan is produced and implemented. It is envisaged that this plan will become a blueprint for managing the nursery. It describes how the nursery will be run and what type of service will be provided, it will translate what is actually going to happen in the nursery, the structure of the nursery, who is responsible and guidance on practices and procedures.

It is envisaged that this plan may then be used by the nursery manager, staff, parents and outside agencies to assess the quality of the service provided and how it will be operated. Furthermore, staff may also use the plan as a quality tool of reference for general day-to-day practice.

We understand that it is important that this plan is reviewed on a regular basis, using reflective practice, and any necessary changes made and implemented.

Suggested contents to be kept in your operational plan

Main index

  • The Early Years Foundation Stage
  • Operational plan review
  • Nursery leaflet
  • Care objectives
  • Inspection report
  • Organisation structure
  • Senior management contacts
  • Nursery organisation structure chart
  • Staff deployment
  • Training chart
  • Designated person(s)
  • Important information
  • Nursery plans
  • Emergency evacuation procedures
  • Emergency locations
  • Emergency contacts
  • Policy and procedure documentation
  • Health and safety documentation
  • Daily operations statement
  • Checklist for new starters
  • Parent pack.

England: EYFS
3.23,  3.25, 3.28, 3.30, 3.44, 3.45, 3.46, 3.48, 3.50, 3.54, 3.55, 3.57,  3.63, 3.64, 3.65

Our policy is to provide and maintain safe and healthy working conditions, equipment and systems of work for all our employees and a safe early learning environment in which children are cared for and learn. We provide information, training and supervision to meet this purpose and we wish to develop and promote a strong health and safety culture within the nursery for the benefit of all staff, children and parents. We also accept our responsibility for the health and safety of other people who may be affected by our activities.

The allocation of duties for safety matters and the particular arrangements which we will make to implement the policy are set out within this policy and sufficient resources will be made available to honour our commitment.

The policy will be kept up-to-date, particularly as the nursery changes in nature and size and will be revised annually, or as and when required.  We therefore welcome any useful comments from members of staff, parents and visitors regarding this policy.

Aims and objectives
The aim of this policy statement is to ensure that all reasonably practical steps are taken to ensure the health, safety and welfare of all persons using the premises.

To achieve this we will actively work towards the following objectives:

  • Establish and maintain a safe and healthy environment throughout the nursery including outdoor spaces
  • Establish and maintain safe working procedures amongst staff and children
  • Make arrangements for ensuring safety and the absence of risks to health in connection with the use, handling, storage and transport of hazardous articles and substances
  • Ensure the provision of sufficient information, instruction and supervision to enable all people working in or using the nursery, to avoid hazards and contribute positively to their own health and safety and to ensure that staff have access to regular health and safety training
  • Maintain a healthy and safe nursery and safe entry and exit from it
  • Formulate effective procedures for use in case of fire and other emergencies and for evacuating the nursery premises.  Practice this procedure on a regular basis to enable the safe and speedy evacuation of the nursery
  • Follow the regulations of the Health & Safety at Work Act 1974 and any other relevant legislation
  • Maintain a safe working environment for pregnant workers or for workers who have recently given birth including undertaking appropriate risk assessments
  • Maintain a safe environment for those with disabilities and ensure all areas of the nursery are accessible (wherever practicable)
  • Provide a safe environment for students or trainees to learn in
  • Encourage all staff, visitors and parents to report any unsafe working practices or areas to ensure immediate responses by the management.

We believe the risks in the nursery environment to be low and we will maintain the maximum protection for children, staff and parents. The nursery will:

  • Ensure all entrances and exits from the building, including fire exits are clearly identifiable and remain clear at all times
  • Regularly check the premises room by room for structural defects, worn fixtures and fittings or electrical equipment and take the necessary remedial action
  • Ensure that all staff, visitors, parents and children are aware of the fire procedures and regular fire drills are carried out
  • Ensure that all members of staff are aware of the procedure to follow in case of accidents for staff, visitors and especially children
  • Ensure that all members of staff take all reasonable action to control the spread of infectious diseases and wear protective gloves and clothing where appropriate
  • Prohibit smoking on the nursery premises
  • Prohibit any contractor from working on the premises without prior discussion with the officer in charge
  • Prohibit running inside the premises unless in designated areas
  • Risk assess all electrical sockets and take appropriate measures to reduce risks where necessary and ensure no trailing wires are left around the nursery
  • Ensure all cleaning materials are placed out of the reach of children and kept in their original containers
  • Wear protective clothing when cooking or serving food
  • Prohibit certain foods, e.g. peanuts are not allowed in the nursery
  • Ensure risk assessments are undertaken on the storage and preparation of food produce within the nursery
  • Familiarise all staff and visitors with the position of the first aid boxes and ensure all know who the appointed first aiders are
  • Ensure children are supervised at all times
  • Ensure no student is left unsupervised at any time.

Responsibility for Health and Safety in the nursery is that of Vanessa Tucker.

The manager has overall and final responsibility for this policy being carried out at:
Tring Park Day Nursery,
London Road,
HP23 6HA

The deputy nursery manager will be responsible in his/her absence.

All employees have the responsibility to co-operate with senior staff and the manager to achieve a healthy and safe nursery and to take reasonable care of themselves and others.  Neglect of health and safety regulations/duties will be regarded as a disciplinary matter.

Whenever a member of staff notices a health or safety problem, which they are not able to rectify, they must immediately report it to the appropriate person named above. Parents and visitors are requested to report any concerns they may have to either the senior member of staff in the area, the deputy manager or the manager.

Daily contact, monthly staff meetings and health and safety meetings provide consultation between management and employees, this will include health and safety matters.

Health and safety training
Person responsible for monitoring staff training is Murren Oakley

Area Training required Who
First aid Course All staff
Dealing with blood In house training/course All staff and students
Safeguarding In house training/course All staff and students
Risk assessment In house training/course All staff
Fire safety procedures In house training All staff and students
Use of fire extinguisher In house training/course All staff where possible
Manual handling In house training/course All staff and students
Stress awareness and management In house training/course All staff
Changing of nappies In house training All staff and students
Fire warden duties External course Fire Warden

At least one member of staff on duty MUST hold a full paediatric First Aid at Work certificate.

Health and safety arrangements

  • All staff are responsible for general health and safety in the nursery
  • Risk assessments will be conducted on all areas of the nursery, including rooms, activities, outdoor areas, resources and cleaning equipment
  • All outings away from the nursery (however short) will include a prior risk assessment – more details are included in our outings policy
  • All equipment and areas will be checked thoroughly by staff before children access the area. These checks will be recorded in each room and initialled by the staff responsible. All unsafe areas will be rectified by this member of staff to ensure the safety of children, if this cannot be achieved the manager will be notified immediately
  • We provide appropriate facilities for all children, staff, parents and visitors to receive a warm welcome and basic care needs, e.g. easy to access toilet area and fresh drinking water
  • The nursery will adhere to Control Of Substances Hazardous to Health Regulation (COSHH) to ensure all children, staff, parents and visitors are safe around any chemicals we may use on the premises
  • All staff and students will receive appropriate training in all areas of health and safety which will include risk assessments, manual handling and fire safety
  • We have a clear accident and first aid policy to follow in the case of any person in the nursery suffering injury from an accident or incident
  • We have a clear fire safety policy and procedure which supports the prevention of fire and the safe evacuation of all persons in the nursery.  This is to be shared with all staff, students, parents and visitors to the nursery
  • All health and safety matters are reviewed informally on an on-going basis and formally every six months or when something changes. Staff and parents will receive these updates as with all policy changes as and when they happen
  • Staff and parents are able to contribute to any policy through the suggestion scheme and during the regular meetings held at nursery.

Some nursery staff will be required as part of their role to undertake office duties, which may involve sitting at a computer. At Tring Park Day Nursery we take the welfare of our employees seriously and have put safeguards in place to help protect the health and safety of all employees. If an employee requires additional support please let the manager know as soon as possible.

Staff using computers can help to prevent health problems in the office by:

  • Sitting comfortably at the correct height with forearms parallel to the surface of the desktop and eyes level with the top of the screen
  • Maintaining a good posture
  • Avoiding repetitive and awkward movements by using a copyholder and keeping frequently used items within easy reach
  • Changing position regularly
  • Using a good keyboard and mouse technique with wrists straight and not using excessive force
  • Making sure there are no reflections or glare on screens by carefully positioning them in relation to sources of light
  • Adjusting the screen controls to prevent eyestrain
  • Keeping the screen clean
  • Reporting to their manager any problems associated with use of the equipment
  • Planning work so that there are breaks away from the workstation.

Seating and posture for typical office tasks:

  • Good lumbar support from the office seating
  • Seat height and back adjustability
  • No excess pressure on underside of thighs and backs of knees
  • Foot support provided if needed
  • Space for postural change, no obstacles should be under the desk
  • Forearms approximately horizontal
  • Minimal extensions, flexing or straining of wrists
  • Screen height and angle should allow for comfortable head position
  • Space in front of keyboard to support hand/wrists during pauses in typing.

England: EYFS
3.54, 3.55

The manager and designated fire marshall has overall responsibility for the fire drill and evacuation procedures. These are carried out and recorded for each group of children every three months or as and when a large change occurs, e.g. a large intake of children or a new member of staff joins the nursery. These drills will occur at different times of the day and on different days to ensure evacuations are possible under different circumstances and all children and staff participate in the rehearsals.

Who checks How often Location
Escape route/fire exits Daily Both preschool and baby room
Fire extinguishers and blankets Murren Oakley Daily Both preschool and baby room
Smoke/heat alarms
Fire alarms
Fire doors closed and in good repair Murren Oakley Daily Both preschool and baby room

An accurate record of all staff and children present in the building must be kept at all times and children/staff must be marked in and out on arrival and departure. An accurate record of visitors must be kept in the visitor’s book. These records must be taken out along with the register and emergency contacts list in the event of a fire.

No smoking policy
The nursery operates a strict no smoking policy – please see this separate policy for details.

Fire drill procedure
On discovering a fire:

  • Calmly raise the alarm by ringing the bell and blowing the whistle
  • Immediately evacuate the building under guidance from the manager on duty
  • Using the nearest accessible exit lead the children out, assemble in the emergency parking bay around the front of the cricket pavilion
  • Close all doors behind you wherever possible
  • The children in the main preschool room are to exit through the front door and the children in the main baby room are to exit through the back door. The cots in the baby room will be used if required.
  • Children or adults with mobility difficulties should exit out of the front door in the preschool room.
  • Do not stop to collect personal belongings on evacuating the building
  • Do not attempt to go back in and fight the fire
  • Do not attempt to go back in if any children or adults are not accounted for
  • Deputy manager/fire marshal will take the register of the children and staff when they are at the fire assembly point
  • The Health and Safety Officer/fire marshal to record the time and length of the fire drill in a log book.

If you are unable to evacuate safely:

  • Stay where you are safe
  • Keep the children calm and together
  • Wherever possible alert the manager of your location and identity of the children and other adults with you.

The fire marshal or manager on duty is to:

  • Pick up the children’s register, staff register, mobile phone, keys, visitor book and fire bag (containing emergency contacts list, nappies, wipes and blankets)
  • Telephone emergency services: dial 999 and ask for the fire service
  • In the fire assembly point area – the emergency parking bay around the front of the cricket pavilion – check the children against the register
  • Account for all adults – staff and visitors
  • Advise the fire services of anyone missing and possible locations and respond to any other questions they may have.

In the event of a fire:

  • The alarm will ring throughout the building.
  • The source of the fire to be located (at no personal risk).
  • The fire service to be phoned.

When ringing fire service:

  • Try to remain calm.
  • Dial 999.
  • Ask for the fire service.
  • Give your name and position (i.e.Nursery Nurse).
  • State there is a fire at:
    Tring Park Day Nursery
    Tring Park Cricket Club
    London Road
    HP23 6HA
  • Give the telephone number: 01442 822 584
  • Follow any instructions that may be given to you over the phone answering any questions as accurately as you can.
  • Advise the fire service of the assembly point, which is in the emergency exit that is located behind the cricket pavilion.

The fire drill procedure MUST be strictly adhered to:

  • Keep calm and gather the children together.
  • Walk DO NOT run as this could cause a panic effect.
  • Leave by the nearest fire exit.
  • Group leaders to lead staff and children along the designated route to the fire assembly point, based at the bottom of the back cricket field.

If there is no immediate danger:

  • The Manager and/or Deputy Manager will collect the fire registers and visitors book. Where possible check all rooms. Turn off the oven in the kitchen if at all possible. Group leaders to do a head count. Fire registers and visitor books will be checked off against all people present.
  • Therefore all persons can be accounted for when the emergency services arrive.

Staff not attending to children:
Any staff on a lunch breaks when the fire alarm sounds are to leave by the nearest fire exit and proceed to the assembly point.
Catering staff, visitors or contractors should leave the building by the nearest fire exit and proceed to the assembly point.

Fire Safety Officer: Murren Oakley


  • Do not stop to collect personal belongings on evacuating the building
  • Do not attempt to go back in and fight the fire
  • Do not attempt to go back in if any children or adults are not accounted for.

England: EYFS
3.63 & 3.64

Safety checks must be carried out on a daily basis on the premises, indoors and outdoors, and all equipment and resources before the children access any of the areas and recorded to show any issues and solutions.

All staff should be constantly aware of the nursery environment and monitor safety at all times.

Risk assessments
The nursery carries out written risk assessments at least annually. These are regularly reviewed and cover potential risks to children, staff and visitors at the nursery. When circumstances change in the nursery, e.g. a significant piece of equipment is introduced; we review our current risk assessment or conduct a new risk assessment dependent on the nature of this change.

All staff are trained in the risk assessment process to ensure understanding and compliance.

All outings away from the nursery are individually risk assessed. For more details refer to the visits and outings policy.

Risk assessments document the hazard, who could be harmed, existing controls, the seriousness of the risk/injury, any further action needed to control the risk, who is responsible for what action, when/how often will the action be undertaken, and how will this be monitored and checked and by whom?

Please refer to the Health and Safety Executive’s ‘Five Steps to Risk Assessment’ located In the policies and procedure folder in the staff room for further support with the risk assessment process.

Hints and tips
The five Steps to Risk Assessment publication and risk assessment templates can be downloaded from the Health and Safety Executive’s website at www.hse.gov.uk

Electrical equipment

  • All electrical cables are kept out of the reach of children wherever possible and shielded by furniture where they need to be at floor level
  • Electrical sockets are all risk assessed and appropriate safety measures are in place to ensure the safety of the children.

Mains information
Locations of:

  • Water stop tap: [insert location]
  • Gas point: [insert location]
  • Fuse box: [insert location]
  • Main electricity box: [insert location]

Dangerous substances
All dangerous substances including chemicals MUST be kept in locked areas out of children’s reach. All substances must be kept in their original containers with their original labels attached. Safety Data Sheets (Control of Substances Hazardous to Health (COSHH)) and risk assessments must be kept for all substances and the appropriate personal protection taken e.g. gloves, apron and goggles.

Hot drinks and food
Hot drinks must only be consumed in the staff room. No canned drinks, sweets or crisps are to be kept or consumed in the nursery rooms.

Transport and outings
The arrangements for transporting and the supervision of children when away from the nursery needs to be carefully planned. The nursery has a comprehensive documented policy relating to outings, which incorporates all aspects of health and safety procedures.

Room temperatures

  • Staff should be aware of room temperatures in the nursery and should ensure that they are suitable at all times and recorded on the appropriate sheet. There is a thermometer in each room to ensure this is monitored
  • Staff must always be aware of the dangers of babies and young children being too warm or too cold
  • Temperatures should not fall below 18°C in the baby rooms and 16°C in all other areas
  • Where fans are being used to cool rooms, great care must be taken with regard to their positioning.

Water supplies

  • A fresh drinking supply is available and accessible to all children, staff and visitors
  • All hot water taps accessible to children are thermostatically controlled to ensure that the temperature of the water does not exceed 40°C.

Gas appliances

  • All gas appliances are checked annually by a registered Gas Safety Register engineer
  • Carbon monoxide detectors are fitted.

As it is not possible to eliminate manual handling altogether, correct handling techniques must be followed to minimise the risks of injury. A variety of injuries may result from poor manual handling and staff must all be aware and adhere to the nursery’s manual handling policy.

Remember – lifting and carrying children is different to carrying static loads and therefore manual handling training should reflect this. All staff will receive training in manual handling within their first year of employment and will receive ongoing training as appropriate.

Preventing injuries
As with other health and safety issues, the most effective method of prevention is to eliminate the hazard – in this case, to remove the need to carry out hazardous manual handling. For example, it may be possible to re-design the workplace so that items do not need to be moved from one area to another.

However this is not possible for lifting children.  Where manual handling tasks cannot be avoided, they must be assessed as part of the risk assessment. This involves examining the tasks and deciding what the risks associated with them are, and how these can be removed or reduced by adding control measures.

As part of a manual handling assessment the following should be considered:
The tasks to be carried out
The load to be moved (remember to think about the children moving at this point)
The environment in which handling takes place
The capability of the individual involved in the manual handling.

A number of factors increase the risk of manual handling injuries, and these should be considered and controlled. The following paragraphs offer a number of suggestions.

Correct lifting procedure

Planning and procedure

  • Think about the task to be performed and plan the lift
  • Consider what you will be lifting, where you will put it, how far you are going to move it  and how you are going to get there
  • Never attempt manual handling unless you have read the correct techniques and understood how to use them
  • Ensure that you are capable of undertaking the task – people with health problems and pregnant women may be particularly at risk of injury
  • Assess the size, weight and centre of gravity of the load to make sure that you can maintain a firm grip and see where you are going
  • Assess whether you can lift the load safely without help. If not, get help or use specialist moving equipment e.g. a trolley. Bear in mind that it may be too dangerous to attempt to lift some loads
  • If more than one person is involved, plan the lift first and agree who will lead and give instructions
  • Plan your route and remove any obstructions. Check for any hazards such as uneven/slippery flooring
  • Lighting should be adequate
  • Control harmful loads – for instance, by covering sharp edges or by insulating hot containers
  • Check whether you need any Personal Protective Equipment (PPE) and obtain the necessary items, if appropriate. Check the equipment before use and check that it fits you
  • Ensure that you are wearing the correct clothing, avoiding tight clothing and unsuitable footwear
  • Consider a resting point before moving a heavy load or carrying something any distance.

Carrying children

  • If the child is old enough, ask them to move to a position that is easy to pick up, and ask them to hold onto you as this will support you and the child when lifting
  • Do not place the child on your hip, carry them directly in front of you in order to balance their weight equally
  • Wherever possible, avoid carrying the child a long distance
  • Where a child is young and is unable to hold onto you, ensure you support them fully within your arms
  • Avoid carrying anything else when carrying a child. Make two journeys or ask a colleague to assist you
  • If a child is struggling or fidgeting whilst you are carrying them, stop, place them back down and use reassuring words to calm the child before continuing
  • Students and pregnant staff members will not carry children.

Stand in front of the load with your feet apart and your leading leg forward. Your weight should be even over both feet. Position yourself (or turn the load around) so that the heaviest part is next to you.  If the load is too far away, move toward it or bring it nearer before starting the lift.  Do not twist your body to pick it up.

Always lift using the correct posture:

  • Bend the knees slowly, keeping the back straight
  • Tuck the chin in on the way down
  • Lean slightly forward if necessary and get a good grip
  • Keep the shoulders level, without twisting or turning from the hips
  • Try to grip with the hands around the base of the load
  • Bring the load to waist height, keeping the lift as smooth as possible.

Moving the child or load

  • Move the feet, keeping the child or load close to the body
  • Proceed carefully, making sure that you can see where you are going
  • Lower the child or load, reversing the procedure for lifting
  • Avoid crushing fingers or toes as you put the child or load down
  • If you are carrying a load, position and secure it after putting it down
  • Make sure that the child or load is rested on a stable base and in the case of the child ensure their safety in this new position
  • Report any problems immediately, for example, strains and sprains.  Where there are changes, for example to the activity or the load, the task must be reassessed.

The task

  • Carry children or loads close to the body, lifting and carrying the load at arms length increases the risk of injury
  • Avoid awkward movements such as stooping, reaching or twisting
  • Ensure that the task is well designed and that procedures are followed
  • Try never to lift loads from the floor or to above shoulder height. Limit the distances for carrying
  • Minimise repetitive actions by re-designing and rotating tasks
  • Ensure that there are adequate rest periods and breaks between tasks
  • Plan ahead – use teamwork where the load is too heavy for one person.

The environment

  • Ensure that the surroundings are safe.  Flooring should be even and not slippery, lighting should be adequate, and the temperature and humidity should be suitable
  • Remove obstructions and ensure that the correct equipment is available.

The individual

  • Never attempt manual handling unless you have been trained and given permission to do so
  • Ensure that you are capable of undertaking the task – people with health problems and pregnant women may be particularly at risk of injury.

England: EYFS
3.1 & 3.55

The nursery is committed to providing a workplace which supports and encourages a healthy staff team through sharing information, training and family friendly issues.

Dress code
Staff must follow our dress code at all times. The dress code is dark jeans, a blue top (supplied by the company), a blue cardigan (supplied by the company) and comfortable/sensible footwear.
Jewellery is to be kept to the bare minimum.

Staff breaks
It is the responsibility of the nursery manager to ensure that all staff working five hours or more take a break of 20 minutes, 30 minutes or 45 minutes dependant on hours worked and ensuring that ratios are maintained.

Staff under 18 require a break of 30 minutes in circumstances where they work 4.5 hours a day. All breaks should be taken away from an employee’s normal work area (where this is applicable).

Personal hygiene
Staff must follow the personal hygiene code at all times, and encourage children to adopt the same good personal hygiene code themselves.

All hands must be washed before handling food, after using the toilet or toileting children, after playing outside, wiping noses and after contact with animals.

After noses have been wiped the tissue must be disposed of hygienically and hands should be washed.

The nursery is committed to providing a safe, happy and healthy environment for children to play, grow and learn. Cleanliness is a vital step to ensure this. The nursery will be cleaned every evening and regular checks will be made in the bathrooms – these will be cleaned at least daily (more if necessary).  The nappy changing facility will be cleaned after every use, and potties will be cleaned out after each use. Any mess caused throughout the day will be cleaned up as necessary to ensure that a hygienic environment is provided for the children in our care.

Staff need to be aware of the basic food hygiene standards through appropriate training and this will be reviewed every three years.

  • Fridges to be cleaned out weekly
  • Microwave to be cleaned after each use
  • Oven to be cleaned out regularly and recorded
  • Freezers to be cleaned out every three months and recorded
  • All cupboards to be cleaned out monthly
  • Fridge and freezer temperatures must be recorded first thing in the morning by the duty manager/cook and last thing at night
  • All food to be covered at all times in and out of the fridge and dated to show when each product was opened
  • Care must be taken to ensure that food is correctly stored in fridges
  • When re-heating food it should over 75°C, checked with the probe thermometer and recorded, then cooled down before serving. Food prepared on the premises must be checked with the probe thermometer before serving
  • Food served but not used immediately should be appropriately covered and placed in the fridge/freezer within 60 minutes. If this is not followed, food should be discarded immediately
  • All opened packets to be dated when opened and placed in an airtight container e.g. baby food, raisins, cereal etc.
  • Blended food should be placed in suitable airtight containers, named and dated
  • Surfaces to be cleaned with anti-bacterial spray
  • Only appropriate coloured kitchen cloths to be used (please follow the chart on the wall).  These must be washed daily on a hot wash
  • Windows protected by fly guards to be opened as often as possible along with the vents
  • All plugs to be pulled out of their sockets at the end of each day and switches switched off where practicable (with the exception of the fridge and freezer)
  • Children must NOT enter the kitchen except for supervised cooking activities
  • Doors/gates to the kitchen to be kept closed/locked at all times.

Baby room

  • Bottles of formula milk will only be made up as and when the child needs them. These should be cooled to body temperature (37C) and tested with a sterilised thermometer to ensure they are an appropriate temperature for the child to drink safely
  • Following the Department of Health guidelines, we will only use recently boiled water to make formula bottles (left for no longer than 30 minutes to cool). We will not use cooled boiled water and reheat
  • Bottles and teats will be thoroughly cleaned with hot soapy water and sterilised after use (they will not be washed in the dishwasher)
  • Bottles will be disposed of after two hours
    A designated area is available for mothers who wish to breastfeed their babies or who wish to express milk
  • Labelled mother’s breast milk will be stored in the fridge
  • If dummies are used they will be cleaned and sterilised. This also applies to dummies which have been dropped
  • All dummies will be stored in separate labelled containers to ensure no cross-contamination occurs
  • Sterilisers will be washed out daily.


  • Staff must be aware of general hygiene in the nursery and ensure that high standards are kept at all times
  • Regular toy washing rotas must be established in all rooms and recorded. Toys should be washed with sanitising fluid
  • Floors should be cleaned during the day when necessary. Vacuum cleaner bags (where used) should be changed frequently
  • Staff are requested to use the appropriate coloured mop for the task or area (see chart on wall) and mop heads should be washed in a separate wash at least weekly
  • Face cloths should be washed on a hot wash after every use and not shared between children
  • High chairs must be cleaned thoroughly after each use.  Straps and reins must be washed weekly or as required
  • Each child should have its own cot sheet which should be washed at the end of each week or whenever necessary
  • All surfaces should be kept clean and clutter free
  • Children must always be reminded to wash their hands after using the bathroom and before meals. Staff should always encourage good hygiene standards, for example, not eating food that has fallen on the floor
  • Children should learn about good hygiene routines and why they need to wash their hands, wipe their noses and cover their mouths when coughing.

Staff rooms

  • It is the responsibility of each member of staff to ensure that their staff room is kept clean and tidy
  • Fridges must be cleaned out weekly
  • Microwave to be cleaned after each use
  • Surfaces to be wiped down daily
  • All implements used for lunch or break to be washed and tidied away.

England: EYFS
3.63, 3.64


  • If a child brings a pet from home to visit the nursery as a planned activity, parents of all children who will be in contact or in the same area as the pet must be informed. Written permission must be obtained from parents to ensure no child has an allergy or phobia.  A full documented risk assessment will be completed prior to the visit and risks analysed before this type of activity is authorised. We will ensure the pet has had all relevant vaccinations, is registered with vets and is child-friendly
  • Pets will not be allowed near food, dishes, worktops or food preparation areas. Children will wash their hands with soap and water after handling animals, and will be encouraged to not place their hands in their mouths during the activity. The staff will explain the importance of this to the children to enable them to make healthy choices moving forwards
  • Children will be encouraged to leave their comforters and dummies away from the animals to ensure cross-contamination is limited
  • When arranging an outing to a farm, staff will all be aware of the farm outing checklist (see below).

Checklist for visits to farms

  • A site visit must be made by a senior member of staff before an outing to a farm can be arranged. We will check that the farm is well managed, that the grounds and public areas are as clean as possible, and that suitable First Aid arrangements are made.  Animals should be prohibited from any outdoor picnic areas
  • We will check that the farm has suitable washing facilities, appropriately signposted, with running water, soap and disposable towels or hot air hand dryers. Any portable water taps should be appropriately designed in a suitable area
  • We will ensure that there is an adequate number of adults to supervise the children, taking into account the age and stage of development of the children
  • We will explain to the children that they cannot be allowed to eat or drink anything, or place their hands in their mouths, while touring the farm because of the risk of infection, and the children should be given the reasons for this
  • We will ensure suitable precautions are in place where appropriate e.g. in restricted areas such as near slurry pits or where animals are isolated.

During the visit

  • If children are in contact with, or feeding animals, we will warn them not to place their faces against the animals or put their hands in their own mouths afterwards, and explain why
  • We will encourage children to leave comforters (e.g. soft toys and blankets) and dummies either at nursery, or in a bag carried by a member of staff to ensure cross-contamination is limited
  • After contact with animals and particularly before eating and drinking, we will ensure all children, staff and volunteers wash and dry their hands thoroughly. If young children are in the group, hand washing will be supervised. We will always explain why the children need to do this
  • Meals, breaks or snacks will be taken well away from the areas where animals are kept and children will be warned not to eat anything which has fallen on the ground. Any crops produced on the farm will be thoroughly washed in portable water before consumption
  • Manure or slurry presents a particular risk of infection and children will be warned against touching it. If they do touch it, we will ensure that they thoroughly wash and dry their hands immediately
  • We will ensure all children, staff and volunteers wash their hands thoroughly before departure
  • We will ensure footwear and clothing is as free as possible from faecal materials.

England: EYFS
3.64, 3.65

As part of their learning and development, children at the nursery undertake a range of local outings including walks and visits etc. off the premises. Permission will be sought for your child to be included in such outings. Outings and visits are planned to complement and enhance the learning opportunities inside the nursery environment and extend play opportunities for children.

These will be carefully planned and the following guidelines will be followed on all outings from the nursery, whatever the length or destination of the visit:

  • Written permission will always be obtained from parents before taking children on trips
  • Appropriate staffing levels for outings depend on how the safety and the individual needs of the children can be assured
  • At least one member of staff will hold a valid and current paediatric first aid certificate
  • A fully stocked first aid box will always be taken on all outings along with any special medication or equipment required
  • A completed trip register together with all parent and staff contact numbers will be taken on all outings
  • Regular headcounts will be carried out throughout the outing. Timings of headcounts will be discussed in full with the nursery manager prior to the outing
  • A senior member of staff will carry out a risk assessment identifying any potential hazards on the journey or at the location prior to the outing
  • All staff will be easily recognisable by other members of the group; they will wear the nursery uniform
  • Children will be easily identified by staff when on a trip by use of a reflective jacket with the nursery name and telephone number displayed inside
  • A fully charged mobile phone will be taken as a means of emergency contact
  • In the event of an accident, staff will assess the situation, if required, the group will return to nursery immediately and parents will be contacted to collect their child.  In the event of a serious accident an ambulance will be called at the scene, as well as parents being contacted. One member of staff will accompany the child to the hospital, and the rest of the group will return to the nursery
  • A pre-visit checklist and risk assessment will always be carried out before the outing. We will endeavour to visit the venue prior to the visit. This will ensure that the chosen venue is appropriate for the age, stage and development of the children.

A full risk assessment and outing plan will be carried out for each outing and this will be displayed for parents to access. This plan will include details of:

  • The name of the designated person in charge – the outing leader
  • The name of the place where the visit will take place
  • The estimated time of departure and arrival
  • The number of children, age range of children, the ratio of staff to children, children’s individual needs and the group size
  • The equipment needed for the trip i.e. first aid kit, mobile phone, coats, safety reins, pushchairs, rucksack, packed lunch etc.
  • Staff contact numbers
  • Method of transportation and travel arrangements (including the route)
  • Financial arrangements
  • Emergency procedures
  • The name of the designated first aider and the first aid provision
  • Links to the child’s learning and development needs.

Use of vehicles for outings

  • All staff members shall inform parents in advance of any visits or outings involving the transportation of children away from the nursery
  • The arrangements for transporting children will always be carefully planned and where necessary additional people will be recruited to ensure the safety of the children.  This is particularly important where children with disabilities are concerned
  • All vehicles used in transporting children are properly licensed, inspected and maintained. Regular checks are made to the nursery vehicle e.g. tyres, lights etc. and a log-book of maintenance, repairs and services is maintained
  • The nursery vehicle is to be kept in proper working order, is fully insured for business use and is protected by comprehensive breakdown cover
  • All vehicles used are fitted to the supplier’s instructions with sufficient numbers of safety restraints appropriate to the age/weight of the children carried in the vehicle. Any mini buses/coaches are fitted with 3-point seat belts
  • When we use a mini bus, we will check that the driver is over 21 years of age and holds a P.V.C. driving license. This entitles the driver to transport up to 16 passengers
  • When children are being transported, ratios will be maintained.

When planning a trip or outing using vehicles, records of vehicles and drivers including licenses, MOT certificates and business use insurance are checked. If a vehicle is used for outings the following procedures will be followed:

  • Ensure seat belts, child seats and booster seats are used
  • Ensure the maximum seating is not exceeded
  • All children will be accompanied by a registered member of staff
  • No child will be left in a vehicle unattended
  • Extra care will be taken when getting into or out of a vehicle
  • The vehicle will be equipped with a fire extinguisher and emergency kit containing warning triangle, torch, blankets, wheel changing equipment etc.

In the event of a child being lost, the Lost Child Procedure will be followed:

  • Any incidents or accidents will be recorded in writing
  • Ofsted will be contacted and informed of any incidents.

England: EYFS
3.62, 3.63, 3.72

In the unlikely event of a child going missing within/from the nursery, the following procedure will be implemented immediately:

  • All staff will be aware of the procedure when a child goes missing and supply information to support the search, e.g. a recent photograph and a detailed description of clothing
  • The nursery manager will be informed immediately and all staff present will be informed. Some staff will be deployed to start an immediate thorough search of the nursery, followed by a search of the surrounding area, whilst ensuring that some staff remain with the other children so they remain supervised, calm and supported throughout
  • The manager will call the police as soon as they believe the child is missing and follow police guidance. The parents of the missing child will also be contacted
  • A second search of the area will be carried out
  • During this period, available staff will be continually searching for the missing child, whilst other staff maintain as near to normal routine as possible for the rest of the children in the nursery
  • The manager will meet the police and parents
  • The manager will then await instructions from the police
  • In the unlikely event that the child is not found the nursery will follow the local authority and police procedure.
  • Any incidents must be recorded in writing as soon as practicably possible including the outcome, who was lost, time identified, notification to police and findings.
  • Ofsted must be contacted and informed of any incidents
  • With incidents of this nature parents, carers, children and staff may require support and reassurance following the traumatic experience, management will provide this or seek further support where necessary
  • In any cases with media attention, staff will not speak to any media representatives
  • Post-incident risk assessments will be conducted following any incident of this nature to enable the chance of this reoccurring to be reduced.

England: EYFS
3.64 & 3.65

Regular head counts are carried out on children throughout the outing. In the unlikely event of a child going missing whilst on an outing the following procedure will be implemented immediately:

  • All staff will be aware of the procedure when a child goes missing and supply information to support the search, e.g. a recent photograph and a detailed description of clothing
  • The organiser will be informed immediately and all staff present will be informed. Some staff will be deployed to start an immediate thorough search of the area, ensuring that all other children remain supervised, calm and supported throughout
  • If appropriate, on-site security will also be informed and a description given
  • The designated person in charge will immediately inform the police
  • The designated person in charge will then inform the nursery who will contact the child’s parents giving details of what has happened. If the whole nursery is on an outing, all contact details will be taken on the trip by the person in charge
  • During this period, staff will be continually searching for the missing child, whilst other staff maintain the safety and welfare of the remaining children
  • It will be the designated person in charge or the manager’s responsibility to ensure that there are adequate staff to care for the children and get them back safe, a member of staff to meet the police and someone to continue the search (this may mean contacting relief staff)
  • Any incidents must be recorded in writing as soon as practicably possible including the outcome, who was lost, time identified, notification to police and findings.
  • In the unlikely event that the child is not found the nursery will follow the local authority, and police procedure.
  • Ofsted must be contacted and informed of any incidents
  • With incidents of this nature parents, carers, children and staff may require support and reassurance following the traumatic experience, management will provide this or seek further support where necessary
  • In any cases with media attention, staff will not speak to any media representatives
  • Post-incident risk assessments will be conducted following any incident of this nature to enable the chance of this reoccurring to be reduced.

England: EYFS
3.55, 3.56

Children’s health and well-being is of the upmost importance for the nursery. Smoking has proved to be a health risk and therefore in accordance with legislation, the nursery operates a strict no smoking policy within its buildings and grounds. It is illegal to smoke in enclosed places.

You are respectfully required to abstain from smoking whilst on the premises. This rule also applies to staff, students, parents, carers, visitors, contractors etc.

Staff accompanying children outside the nursery are not permitted to smoke. We also request that parents accompanying nursery children on outings refrain from smoking whilst caring for the children.

Staff must not smoke whilst wearing nursery uniform as it is essential that staff are positive role models to children and promote a healthy lifestyle. Staff are not to smoke during breaks, they are asked to wait until the end of their working day, in their own clothing and away from the main entrance.

We respect that it is a personal choice to smoke, although as an organisation we support healthy lifestyles and therefore help staff and parents to stop smoking by:

  • Providing factsheets and leaflets
  • Providing information of local help groups
  • Providing details of the NHS quit smoking helpline – www.smokefree.nhs.uk
  • Offering information regarding products that are available to help stop smoking
  • Offering in-house support.

England: EYFS

We believe that high quality care and early learning is promoted by providing children with safe, clean, attractive, age and stage appropriate resources, toys and equipment.

To ensure this occurs within the nursery we will:

  • Provide play equipment and resources which are safe, and where applicable, conform to the BS EN safety standards or Toys (Safety) Regulation (1995)
  • Provide sufficient quantity of equipment and resources for the number of children registered in the nursery
  • Provide resources to meet children’s individual needs and interests
  • Provide resources which promote all areas of children’s learning and development
  • Select books, equipment and resources which promote positive images of people of all races, cultures, ages, gender and abilities, are non-discriminatory and stereotyping
  • Provide play equipment and resources which promote continuity and progression, provide sufficient challenges and meet the needs and interests of all children
  • Store and display resources and equipment where all children can independently choose and select them
  • Check all resources and equipment regularly at the beginning of each session and when they are put away at the end of each session. We repair and clean or replace any unsafe, worn out, dirty or damaged equipment whenever required
  • Keep an inventory of resources and equipment.
  • Evaluate the effectiveness of the resources including the children’s opinions and interests
  • Encourage children to respect the equipment and resources and tidy these away when play has finished. This is into a designated place via the use of pictures which the children can match the resource to.

England: EYFS
3.25 & 3.50

At Tring Park Day Nursery we understand we need to plan for all eventualities to ensure the health, safety and welfare of all the children we care for. With this in mind we have a critical incident policy in place to ensure our nursery is able to operate effectively in the case of a critical incident. These include:

  • Flood
  • Fire
  • Burglary
  • Abduction or threatened abduction of a child
  • Bomb threat/terrorism attack
  • Any other incident that may affect the care of the children in the nursery.

If any of these incidents impact on the ability for the nursery to operate, we will contact parents via phone, email and text message.

There is always a danger of flooding from adverse weather conditions or through the water/central heating systems. We cannot anticipate adverse weather; however we can ensure that we take care of all our water and heating systems through regular maintenance and checks to reduce the option of flooding in this way. Our central heating systems are checked and serviced annually by a registered gas engineer and they conform to all appropriate guidelines and legislation.

If flooding occurs during the nursery day, the nursery manager will make a decision based on the severity and location of this flooding, and it may be deemed necessary to follow the fire evacuation procedure. In this instance children will be kept safe and parents will be notified in the same way as the fire procedure.

Should the nursery be assessed as unsafe through flooding, fire or any other incident we will follow our operational plan and provide options for childcare facilities in the local area.

Please refer to the fire safety policy.

The management of the nursery follow a lock up procedure which ensures all doors and windows are closed and locked before vacating the premises. Alarm systems are used and in operation during all hours the nursery is closed.

The duty manager will always check the premises as they arrive in the morning. Should they discover that the nursery has been broken into they will follow the procedure below:

  • Dial 999 with as many details as possible, i.e. name and location, details of what you have found and emphasise this is a nursery and children will be arriving soon
  • Contain the area to ensure no-one enters until the police arrive. The staff will direct parents and children to a separate area as they arrive. If all areas have been disturbed staff will follow police advice, including following the relocation procedure under flood wherever necessary to ensure the safety of the children
  • The manager on duty will help the police with the enquiries, e.g. by identifying items missing, areas of entry etc.
  • A duty manager will be available at all times during this time to speak to parents, reassure children and direct enquires
  • Management will assess the situation following a theft and ensure parents are kept up-to-date with developments relating to the operation of the nursery.

Abduction or threatened abduction of a child
At Tring Park Day Nursery we take the safety and welfare of the children in our care extremely seriously. As such we have secure safety procedures in place to ensure children are safe whilst within our care, this includes safety from abduction. Staff must be vigilant at all times and report any persons lingering on nursery property immediately. All doors and gates to the nursery are locked and unable to be accessed unless staff members allow individuals in. Parents are reminded on a regular basis not to allow anyone into the building whether they are known to them or not. Visitors and general security are covered in more detail in the supervision of visitors policy.

Children will only be released into the care of a designated adult, see the arrivals and departures policy for more details. Parents are requested to inform the nursery of any potential custody battles or family concerns as soon as they arise so the nursery is able to support the child. The nursery will not take sides in relation to any custody battle and will remain neutral for the child.  If an absent parent arrives to collect their child, the nursery will not restrict access unless a court order is in place. Parents are requested to issue the nursery with a copy of these documents should they be in place. We will consult our solicitors with regards to any concerns over custody and relay any information back to the parties involved.

If a member of staff witnesses an actual or potential abduction from nursery the following procedure will be followed:

  • The police must be called immediately
  • The staff member will notify management immediately and the manager will take control
  • The parent(s) will be contacted
  • All other children will be kept safe and secure and calmed down where necessary
  • The police will be given as many details as possible including details of the child, description of the abductor, car registration number if used, time and direction of travel if seen and any family situations that may impact on this abduction.

Bomb threat/terrorism attack
If a bomb threat is received at the nursery, the person taking the call will record all details given over the phone as soon as possible and raise the alarm as soon as the phone call is terminated. The management will follow the fire evacuation procedure to ensure the safety of all on the premises and will provide as much detail to the emergency services as possible.

Other incidents
All incidents will be managed by the manager on duty and all staff will co-operate with any emergency services on the scene. Any other incident that requires evacuation will follow the fire plan. Other incidents will be dealt with on an individual basis taking into account the effect on the safety, health and welfare of the children and staff in the nursery.

At Tring Park Day Nursery we have an adverse weather policy in place to ensure our nursery is prepared for all adverse weather such as floods, snow and heat waves.

If any of these incidents impact on the ability for the nursery to operate, we will contact parents via telephone, email and text message.

In the case of a flood we will follow our critical incident procedure to enable all children and staff to be safe and continuity of care to be planned for.

If high snow fall is threatened during a nursery day then the duty manager will take the decision as to whether to close the nursery. This decision will take into account the safety of the children, their parents and the staff team. In the event of a planned closure during the nursery day we will contact all parents to arrange for collection of their child.

In the event of staff shortages due to snow we will contact all available off duty staff and/or agency staff and group the children differently until they are able to arrive. If we are unable to maintain statutory ratio requirements after all avenues are explored we will contact Ofsted to inform them of this issue, recording all details in our incident file. If we feel the safety, health or welfare of the children is compromised then we will take the decision to close the nursery.

Heat wave
Please refer to our sun care policy.

At Tring Park Day Nursery the matter of security is regarded as one of importance for all children, staff and visitors. We have reviewed our entrance door policy in order to maintain maximum safety at all times.

Security measures in place:

  • Entrance to the building is key pad security code protected.
  • All visitors must sign in
  • All staff sign in and out when they are on the premises.

All staff members have been instructed to follow the rules set out in this policy which is aimed at ensuring safety for everyone:

  • Staff will only open the door to parents who are known to them otherwise one of the management team will be called to verify whose parents they are.
  • All visitors to the nursery including prospective new customers, professional external organisations or personal visitors shall be welcomed at the door by one of the management team.
  • Visitors from external professional agencies will be asked to sign the visitors’ book and escorted to the person whom they are visiting.
  • Prospective new clients will be asked to sign in and out of the visitors’ book.
  • Personal visitors will be asked to remain outside the building until the required person has been located, they will then be asked to identify the visitor.
  • Parents inside the building should on NO occasion open the door to any parents, visitors or other persons, even if they are known to them.
  • These rules are in place for the safety and security of everyone.

England: EYFS
3.27, 3.28

The nursery manager is responsible for all staff, students and relief staff receiving information on health and safety in the nursery in order to supervise the children in their care suitably.


  • Whether children are in or out of the building, they must be supervised at all times
  • Be aware that children can drown in only a few centimetres of water; children must be fully supervised at all times when using water play/paddling pools
  • Special care should be taken when children are using large apparatus e.g. climbing frame, and when walking up or down steps/stairs
  • A member of staff must supervise large outdoor play equipment at all times
  • When outdoors, staff must be aware of any dangers relating to bushes, shrubs and plants
  • Children must be supervised at all times when eating, toddlers and babies should be closely monitored.
  • Babies will never be left alone with a bottle and will always be bottle fed by a member of staff
  • Children must be carefully supervised when using scissors
  • Children must be carefully supervised when using knives for cooking activities
  • During outings staff/child ratios will be increased to ensure supervision and safety (please refer to Outings policy)

England: EYFS

All visitors must sign the Visitor’s Book on arrival and departure. If a visitor is more than an hour in the nursery, the nursery manager must point out fire procedures.

All visitors should wear a visitor’s badge to identify themselves to staff and parents within the nursery. A member of staff must accompany visitors in the nursery at all times whilst in the building; at no time should a visitor be left alone with a child unless under specific circumstances arranged previously with the manager.


  • Staff must check the identity of any visitors they do not recognise before allowing them into the main nursery. Visitors to the nursery must be recorded in the Visitor’s Book and accompanied by a member of staff at all times whilst in the building
  • The nursery manager must ensure all contractors accessing the nursery whilst children are present have suitable DBS checks and not left alone in any area that children may use
  • All external doors must be kept locked at all times and external gates closed.  All internal doors and gates must be kept closed to ensure children are not able to wander
  • Parents, visitors and students are reminded not to allow entry to any person whether they know this person or not. Staff within the nursery should be the only people allowing external visitors and parents entry to the nursery
  • The nursery will under no circumstances tolerate any form of harassment from third parties including visitors towards others, including children, staff members and parents.

The nursery doesn’t provide a babysitting service outside of our operational hours.

However, we understand that parents sometimes ask nursery staff to babysit for their children and this policy has been implemented to clarify some points regarding private arrangements between staff and parents.

The nursery is not responsible for any private arrangements or agreements that are made. This is because, we have a rigorous recruitment procedure to ensure that we employ competent and professional members of staff and uphold our duty to safeguard children whilst on our premises and in the care of our staff. This procedure includes interviews and vetting such as CRB checks and check on references and qualifications. Whilst in our employment, all staff are subject to ongoing supervision, observation and assessment to ensure that standards of work and behaviour are maintained in accordance with our policies. We have no such control over the conduct of staff outside their position of employment and our duty to safeguard children as above therefore doesn’t extend to private arrangements.

Out of hours work arrangements must not interfere with a staff members employment at the nursery.

Our Confidentiality policy must be adhered to at all time. This includes having regard for children, other parents and other staff members, as well as the nursery business itself.